Link to Dept Website

Salary: $4,619.00 - $6,074.00
Posted: 09/12/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general supervision of the Data Processing Manager I and the technical direction from the Sr. ISA Lead and the Staff ISA Subject Matter Expert (SME), the incumbent’s responsibilities include performing analytical work in the support of FTB’s daily batch processing activities and other Data Guidance workloads. The incumbent acts as a resource for batch processing and requests and incidents related to programming, scheduling, computer resource, and performance issues. The incumbent is also a technical resource for issues related to identifying, defining and developing solutions for production processing problems. The incumbent will work closely with shift managers, team lead, and SME to ensure the department’s daily batch processes runs efficiently as well as ensure incidents and requests are addressed in a timely manner using standard processes and procedures. The incumbent also provides effective communication of shift events during shift turnover. Shift to be determined.


  • Knowledge and experience with JCL.
  • Knowledge and experience working with IBM Tivoli Workload Scheduler.
  • Knowledge and experience with batch processing in a Z\OS mainframe and UNIX environments.
  • Knowledge and experience with Windows, UNIX and Linux server environments.
  • Knowledge and experience supporting Z/OS mainframe environments.
  • Experience with incident resolution and request fulifillment using automate ticketing systems.
  • Experience working in a fast paced environment with multple priorties.
  • Ability to communicate effectively with staff and management via e-mail, phone and in person.
  • ITIL Certfication.
  • Ability to work cooperatively in a team environment and maintain a positive attitude.
  • Ability to work independetly or as part of a team.
  • Availability to work a non-traditional work week (Sunday-Thursday or Tuesday-Saturday) 6:45 a.m. to 3:15 p.m.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. A homework assignment may be given to all screened candidates and will be required to be completed and presented at time of interview. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Tom Thompson at M/S L-120. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #'s 1314-0797 & 1314-0822

Additional Information:

Working Title Position Number
Data Guidance Support Analyst 564 - 774 - 1470 - 001
Will also consider hiring a(n)
Location County
Command Center Services / Data Guidance Unit SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Anthony Robinson
(916) 845-6313

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.