Link to Dept Website

Salary: $5,076.00 - $6,670.00
Posted: 09/04/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Taxpayers' Rights Advocate, incumbent performs the most complex highly specialized functions that have department-wide, statewide, or nationwide impact for FTB in providing education and outreach to taxpayers. This includes planning, organizing, and administering the department’s education and outreach program regarding the processes, policies, practices, legislative and court decided mandates, and issues of FTB. Incumbent serves as an FTB spokesperson before the local, state and national business and tax practitioner community. Incumbent develops written materials for distribution to the tax practitioner and business community on education campaigns. Incumbent researches, analyzes, and responds to issues brought up by the business industry or tax practitioner community. The required abilities include knowledge of general business issues, processing functions, legislative, state income tax laws, collection, audit policies and functions, as well as the ability to speak and write effectively. Overnight travel will sometimes be required.


  • Strong analytical, interpersonal, and organizational skills
  • Strong written and verbal communication skills
  • Strong research and investigative skills
  • Ability to exercise good judgement and demonstrate good work habits
  • Ability to work both independently and as a member of a team
  • Ability to be flexible in response to changing workload and priorities
  • Willingness to travel and work irregular hours and overtime
  • Limited overnight travel
  • Must have tact; keen observation and good memory for faces, places and incidents
  • Experience in Public Speaking or Training
  • Knowledge of PIT and BE Tax Law, FTB Systems, and compliance programs
  • Ability to analyze data and situations, draw sound conclusions, and take effective action
  • Positive attitude and a sense of humor
  • Bilingual (Verbal and Written Proficiency)
  • Self employment business experience

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Steve Sims at M/S A-381. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

RPA #1314-0610

Additional Information:

Working Title Position Number
Education Program Specialist 564 - 103 - 4364 - 001
Location County
Taxpayers Rights Advocate Office SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P. O. Box 550
Sacramento, CA 95812-0550
Steve Sims
(916) 845-7565

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.