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Salary: $4,619.00 - $6,074.00
Posted: 09/03/2013

Job Description:
All applicants will be considered however, SROA/Surplus will be given priority. Incumbent will provide first line technical support on the Call Center’s Avaya telephone System, Avaya Workforce Management System, and the Call Management System. Troubleshoot and correct hardware and software problems, Interpretation and analysis of numerous system reports, monitor incoming telephone traffic, ensure system security and maintain system documentation. Assist Call center staff with PC issues, provide desktop, printer, and fax machine support. Install/relocate personal computers, printers, and fax machines as needed. Act as liaison with TSD staff in solving PC, BOE applications, or network issues. Must work well independently or as a team member. Local and overnight travel required 10% of the time. Call for duty statement.

As part of the application process for this position, please complete the statement of qualifications questions which are listed below. The statement of qualifications must be submitted with your application and your response should be no longer than 2 pages.

1. What experience do you have providing technical support in person, via the telephone and remote desktop sharing?

2. Describe your experience providing IT desktop support, include the following information:
• Employer name
• Number of desktops supported
• Hardware/software supported
• Brief description of duties

3. Describe any experience you have supporting telecommunication devices, include the following information:
• Employer name
• Types of telecommunication devices utilized or supported
• Types of hardware and software utilized or supported
• Brief description of duties

Additional Information:

Working Title Position Number
None Specified 290 - 316 - 1470 - 008
Location County
Customer Service Center SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
09/17/2013 None Specified
Contact Unit/Address Contact Name/Phone
Customer Service Center
450 N Street, MIC: 90
Sacramento CA 95814
Renee Regino
(916) 274-3666

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.