**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of the Administrator I, the incumbent will be responsible for two workloads. First, the incumbent will perform desk audits of the less complex Personal Income Tax returns where either a report is received from the Internal Revenue Service or the audit consists of less complex issues; prepare appropriate adjustment notices based on audit findings; communicate by telephone and correspondence with taxpayers or their representatives to resolve issues developed by the audit; take appropriate action on timely or untimely protests of Notices of Proposed Assessment; and provide technical assistance to other technicians. The incumbent will assist auditors in research, case preparataion, inventory management, etc. Second, the incumbent, will provide office support to the district offices in Southern California by assisting with telephones, mail, copies, facility issues, etc.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Knowledge of the PC, including Excel and Word applications.
Excellent interpersonal & customer service skills.
Ability to effectively deal with the public and maintain positive working relationships.
Ability to handle changing priorities & work under pressure.
Excellent verbal & written communication skills.
Willingness to adjust work schedule & meet operational needs.
Strong organizational & multi-tasking skills. *Ability to effectively work independently & in a team.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. To apply for this job opportunity as a list candidate, you must first take the online Tax Technician Exam. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
Unofficial/official college transcripts that qualify you for the exam.
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Shannon Rohr at M/S L-15. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.