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Salary: $3,106.00 - $4,810.00
Posted: 08/14/2013

Job Description:
This is the recruiting and training level in this series. Under close supervision of a Business Taxes Administrator I, the eServices Business Taxes Representative (BTR) learns the routine phases of the analysis activities of the Return Analysis Unit (RAU) and all processes involving eServices, including Electronic Funds Transfers (EFT), credit card and e-filing programs. In addition, the eServices BTR resolves aged unapplied payments.

The eServices BTR interprets and applies sales and use tax law, transactions tax law, regulations and annotations to ensure taxpayer’s compliance. The eServices BTR analyzes sales and use tax e-filed returns, reviews taxpayer correspondence, communicates with taxpayers and other BOE staff through verbal and written communication, establishes determinations for additional tax, interest and penalties amounts due, performs return maintenance, processes relief from penalty cases and makes recommendations, and assists billing and adjustment staff with more complex cases.

The eServices BTR assures EFT and credit card payments and related reports are maintained timely and properly. This position also requires excellent customer service skills as the eServices BTR is responsible for answering all questions related to EFT processing on the EFT Helpline. The eServices BTR assists in the EFT registration process when needed during peak periods.

The eServices BTR performs special assignments and other duties as required. Candidate must be able to perform the essential job functions (*) with or without reasonable accommodations. Interested Candidates must meet educational requirements. The position is located in a high-rise building. All applicants will be considered however SROA/Surplus will be given priority.

Supplemental Questionnaire:

In addition to the Standard State Application (STD. 678), a typed response to the following questions must be submitted with your application. Furthermore please include college transcripts from all colleges attended for verification of the minimum qualifications for this position:

1. What experience do you have interpreting and applying written policies, procedures, laws, and regulations?

2. Describe a time when you had to alter a plan because something unexpected occurred. What changes did you have to make to accommodate the situation?

3. Describe the techniques you use to maintain good quality service and/or products, in a high production or fast paced work environment. You may use experience from your current or previous job.

Applications received without the typed requirement and without college transcripts will not be considered for review. Applications will be screened and only the most qualified candidates will be scheduled for an interview. Please note, applications received via fax or e-mail will NOT be accepted.

Additional Information:

Working Title Position Number
None Specified 290 - 481 - 8690 - 006
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
08/28/2013 None Specified
Contact Unit/Address Contact Name/Phone
450 N Street, MIC: 35
Sacramento, CA 95814
Suzanne Austen

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.