Title: BUSINESS TAXES REPRESENTATIVE Salary: $3,106.00 - $4,670.00 Posted: 07/16/2013
Job Description: Position may become permanent if permanent funding is approved; project/workload is permanently established.
Under the close supervision of the Business Taxes Administrator I, the Business Taxes Representative (BTR) will
learn, perform and master all phases of research and analysis work related to resolving issues on tax returns and
schedules. The BTR analyzes tax returns, reviews taxpayer correspondence, communicates with taxpayers, performs
return maintenance functions, processes relief from penalty cases and assists lower level staff on the more complex
billing and adjustment cases. The incumbent must also be proficient with tax laws, regulations, annotations and
provisions relative to the fee programs administered by the Special Taxes Policy and Compliance Division in order to
educate and provide assistance to taxpayers in written correspondence and over the telephone. BTR/TA – Interested candidates must meet educational requirements. The position is located in a high rise building. All applicants will be considered however SROA/Surplus will be given priority.
As part of the application process for this position, please include the position number on your application under the “Job Title” section. Additionally, complete the supplemental questionnaire which is listed below. The supplemental questionnaire must be submitted with your application and your response should be no longer than 2 pages. Applications submitted without the position number or supplemental questionnaire will not receive further consideration for this position.
1. Please describe your experience handling customer problems or complaints through telephone or written contact.
2. Please describe your experience reviewing, researching and resolving any issues relating to customer payments or revenue documents.
3. What special assignments or projects have you handled outside your normal job duties? Please describe.
290 - 493 - 8690 - 113
Special Taxes Policy and Compliance
Final Filing Date:
Special Taxes Policy and Compliance 450 N Street, MIC: 88 Sacramento, CA. 95814
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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