Title: PROGRAM TECHNICIAN Salary: $2,280.00 - $2,975.00 Posted: 07/12/2013
Duties Under the direction of the Lottery Manager (Sales), the Program Technician’s responsibilities include: Provide information and assistance on the telephone and in-person to staff, retailers and the general public regarding a variety of Lottery issues; conduct surveys of retailers concerning Lottery plans or changes; attend customer window, assisting winners in completing claim forms and answering questions; log forms and distribute copies of forms to appropriate files; check for fraudulent tickets; assist retailers with requests for point-of-sale materials or other Lottery supplies; respond to customer complaints; access account information on computer systems.
Desirable Qualifications Applicants applying for this position should: Possess knowledge of modern office methods, equipment and general procedures. Have the ability to follow direction, evaluate situations accurately and take effective action. Have the ability to meet and deal tactfully with the public and co-workers either in person or by telephone. Have good attendance.
Who Should Apply Applicants must be state employees who are currently in the Program Technician classification or have current list or transfer eligibility for appointment to this class. Applications will be screened for eligibility and only those that best meet the requirements of the job will be considered. Appointment is subject to SROA/Surplus provisions.
Reference the position number 358-743-9927-911 in the “Job Title” section of the State application, STD. 678.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.