**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the direction of the Administrator II, the incumbent is responsible for the analytical activities associated with Business Services' Mail Distribution Center units. Provides the research, and impact analysis on 1) quality control and throughput processing activities, 2) address and return mail, 3) benchmarking external applications and industry standard for equipment and process enhancement, and 4) long range planning based on department program changes. Develop and maintain an information management system for the department's mail operation. Acts as team lead/mentor in support of internal Business Services analytical projects and represents Business Services on special external project teams.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Excellent interpersonal and customer service skills
Excellent communication skills both verbal and written
Strong analytical skills, techniques and business writing
Ability to handle changing priorities, work under pressure and meet deadlines
Ability to work independently and in a team environment
Strong organizational and multi tasking skills
Familiar with the department's internal and outgoing mail activities
Proficiency in MS Office Outlook, Excel, Word, and PowerPoint
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
SUPPLEMENTAL APPLICATION :
In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length using 12-point Arial font 1 inch standard margins and include your first and last name in the upper right-hand corner of the page. Respond to the following supplemental question:
The Technical Support Analyst is required to gather, analyze and provide reports on various projects. Describe a time when you had to research a complex issue, analyze your findings and generate a report.
What was the situation?
What steps did you take?
What factors did you consider when developing your response?
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Laura Farmer at M/S L 233 . Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.