**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
The Santa Ana Field office is searching for a talented individual to join our team. Under the general direction of the Santa Ana Public Counter Lead and Public Counter Supervisor, the individual will process the incoming/outgoing mail, perform cashiering duties, taking payments and preparing associated reports. Provide phone coverage including taking messages and forwarding calls to the correct units. Individual will also maintain administrative files, equipment reports, photocopy large requests, and order/stock supplies.
Vacancy exists in the Santa Ana Field Office.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Strong time management skills and the ability to handle changing priorities, work at a hectic pace, and handle multiple tasks.
Ability to work independently and in teams and establish and maintain good working relationships with coworkers.
Excellent customer service skills, ability to deal effectively with the public.
Dependable, good attendance.
Working knowledge of a Personal Computer, including Word, Outlook, and Excel.
Knowledge of TI, BETS, ARCS and BE ARCS.
WHO MAY APPLY :
Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY :
Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Annette Gallo-Haakma at M/S L-19. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
Office Technician (Typing)
564 - 646 - 1139 - 001
Field & Complex Account Collection Bureau, Santa Ana
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.