Under the close supervision of the Senior Information Systems Analyst (Supervisor), the Student Assistant will assist the Client Services Support Unit staff in support of the Help Desk and Desktop and Field Support functions. Incumbent will assist in the physical installation of hardware, software, and peripheral equipment such as printers, scanners, etc. Incumbent should demonstrate the ability to troubleshoot and resolve hardware and software problems and have the ability to research, evaluate and document alternative technology solutions. General duties include but are not limited to:
Client Assistance and Problem Resolution: Provide telephone support for the Help Desk. Incumbent will receive incoming calls and e-mails from clients reporting problems, requesting services, or making inquiries. Enter, update, and track all client telephone calls and e-mails in the Service Desk’s automated call tracking system (FootPrints).
Client/Desktop and Field Support: Perform independent multiple first and second level troubleshooting, analysis, diagnosis and resolution of information system problems. Assemble, configure, and install computers, monitors, network infrastructure and peripherals such as printers, scanners and other related hardware. Provide guidance and information to departmental employees relative to problems with software, hardware, and networking communication. Provide physical onsite desktop and laptop support.
Team Projects: Participate as a team member to provide technical support for resolving problems within the Department’s Desktop technology environment.
Good interpersonal skills
Good oral and written communication skills
Good office automation and information technology support skills
WHO MAY APPLY
Individuals who have eligibility for appointment to the above class (e.g., transfer, list, reinstatement). All applicants must clearly indicate the basis of their eligibility in the “Explanations” section on the Standard Application Form (Std 678). Employment provisions as outlined by the California Department of Human Resources’ State Restriction of Appointments (SROA) policy will prevail. In addition, current or future executive orders relative to filling vacant positions may also affect this process. Applications will be screened and only the most qualified will be interviewed.
Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant will be removed from the eligibility list. Proof of application for or enrollment in a college curriculum preparing for upper division status in leading to a bachelor’s or advanced degree.
HOW TO APPLY
Submit a State Application (Form 678), a résumé, an unofficial transcript, and proof of enrollment in college to:
Technology Services Division
1430 N Street, Suite 3712
Sacramento, CA 95814
Please reference “Help Desk Student” position on the application.
APPLICATIONS MUST BE RECEIVED BY: July 26, 2013
PC TEMP (3 positions)
174 - 291 - 4870 -
Final Filing Date:
Technology Services Division 1430 N Street, Suite 3712 Sacramento, CA 95814
Angela Nubla 916-327-5935
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If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.