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CORRECTIONS AND REHABILITATION, DEPARTMENT OF

Title:  STAFF SERVICES MANAGER II (SUPERVISORY)
Salary: $5,576.00 - $6,727.00
Posted: 07/03/2013

Job Description:

Under the general direction of the Chief Counsel, the Staff Services Manager II (SSM II) manages the Employment Advocacy and Prosecution Team’s (EAPT) Employee Discipline Unit (EDU), which unit collectively acts as the Employee Relations/Disciplinary Officer (ERO) for the California Department of Corrections and Rehabilitation’s (CDCR) Headquarters divisions and administrative offices, as well as the Division of Juvenile Justice.

The SSM II is responsible for the direct supervision, training and any progressive discipline of analytical staff performing functions within the EDU. The SSM II represents the CDCR in non-designated cases before the State Personnel Board (SPB). The SSM II also is responsible for statewide oversight of ERO’s. Excellent interpersonal and conflict resolution skills are desirable and critical to the position, as are excellent communication skills (written and oral). This position is responsible for coordinating the development, testing and implementation of training modules and review tools. Since the position is responsible to assume state-wide oversight for EROs and serve in a variety of capacities, it will require the SSM II to deal effectively with a variety of stakeholders and gain the cooperation of the Hiring Authorities to ensure statewide consistency of the department’s corrective action and disciplinary processes. Strong organizational and multi-tasking skills are required, as is an understanding of the Progressive Discipline and formal adverse action processes contained in the CDCR Department Operations Manual. The ability to address changing needs, as well as prioritize and organize work is required. Utilization of the Internet, Case Management System, Adverse Action Data Base, the historical Youth Authority Adverse Action Data Base, Pro-Law, Microsoft Word, Excel, Outlook Mail and Calendar also is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING (other duties may be assigned):

Direct supervision of a staff of analysts. This includes identification of training needs, preparation of performance reports, delegation of work, meeting with staff and attending meetings to observe performance with Hiring Authorities and other program staff, and to respond to the more challenging issues/concerns; reviewing work consisting of documents, such as adverse actions, letters to attorneys, rejections on probation, etc.; providing on-the-job training and problem solving; prioritization of work; invoking progressive discipline when necessary; and completion of hiring documents and conducting interviews when positions are vacant.

Responsible for statewide oversight of EROs. Developing and/or using staff resources for development of tools to be utilized for training and reviews, including preparing a strategic plan, mission statement, budget concept statements and issue papers. This also includes development of a training module regarding progressive discipline to be distributed to all ERO’s; a monthly newsletter providing training and tips to all ERO’s, Wardens and Superintendents; resource materials for managers and supervisors; updating, as necessary, the existing progressive discipline training module utilized in Basic and Advanced Supervision; developing a quarterly training module to be delivered to managers and supervisors on a regional basis; developing standardized and auto-fill documents to be utilized by ERO’s and managers/supervisors when invoking progressive discipline; development of an interactive computer program to be used by ERO’s and managers/supervisors; and development of an effective review tool to be used in identifying and addressing training needs of ERO’s.

Performing ERO functions in high-level cases and representing the CDCR in non-designated cases before the SPB.

Providing training at Basic and Advanced Supervision, at special training events and quarterly regional training; providing Training for Trainers training to ERO’s; attending meetings and participating in task force teams; conducting ERO reviews; and other duties as required.

Under the general direction of the Chief Counsel, the Staff Services Manager II (SSM II) manages the Employment Advocacy and Prosecution Team’s (EAPT) Employee Discipline Unit (EDU), which unit collectively acts as the Employee Relations/Disciplinary Officer (ERO) for the California Department of Corrections and Rehabilitation’s (CDCR) Headquarters divisions and administrative offices, as well as the Division of Juvenile Justice. The SSM II is responsible for the direct supervision, training and any progressive discipline of analytical staff performing functions within the EDU. The SSM II represents the CDCR in non-designated cases before the State Personnel Board (SPB). The SSM II also is responsible for statewide oversight of ERO’s. Excellent interpersonal and conflict resolution skills are desirable and critical to the position, as are excellent communication skills (written and oral). This position is responsible for coordinating the development, testing and implementation of training modules and review tools. Since the position is responsible to assume state-wide oversight for EROs and serve in a variety of capacities, it will require the SSM II to deal effectively with a variety of stakeholders and gain the cooperation of the Hiring Authorities to ensure statewide consistency of the department’s corrective action and disciplinary processes. Strong organizational and multi-tasking skills are required, as is an understanding of the Progressive Discipline and formal adverse action processes contained in the CDCR Department Operations Manual. The ability to address changing needs, as well as prioritize and organize work is required. Utilization of the Internet, Case Management System, Adverse Action Data Base, the historical Youth Authority Adverse Action Data Base, Pro-Law, Microsoft Word, Excel, Outlook Mail and Calendar also is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING (other duties may be assigned): Direct supervision of a staff of analysts. This includes identification of training needs, preparation of performance reports, delegation of work, meeting with staff and attending meetings to observe performance with Hiring Authorities and other program staff, and to respond to the more challenging issues/concerns; reviewing work consisting of documents, such as adverse actions, letters to attorneys, rejections on probation, etc.; providing on-the-job training and problem solving; prioritization of work; invoking progressive discipline when necessary; and completion of hiring documents and conducting interviews when positions are vacant.

Responsible for statewide oversight of EROs. Developing and/or using staff resources for development of tools to be utilized for training and reviews, including preparing a strategic plan, mission statement, budget concept statements and issue papers. This also includes development of a training module regarding progressive discipline to be distributed to all ERO’s; a monthly newsletter providing training and tips to all ERO’s, Wardens and Superintendents; resource materials for managers and supervisors; updating, as necessary, the existing progressive discipline training module utilized in Basic and Advanced Supervision; developing a quarterly training module to be delivered to managers and supervisors on a regional basis; developing standardized and auto-fill documents to be utilized by ERO’s and managers/supervisors when invoking progressive discipline; development of an interactive computer program to be used by ERO’s and managers/supervisors; and development of an effective review tool to be used in identifying and addressing training needs of ERO’s.

Performing ERO functions in high-level cases and representing the CDCR in non-designated cases before the SPB.

Providing training at Basic and Advanced Supervision, at special training events and quarterly regional training; providing Training for Trainers training to ERO’s; attending meetings and participating in task force teams; conducting ERO reviews; and other duties as required.

Applicants must be reachable on any State hiring list for Staff Services Manager II, or must be a current State employee eligible to transfer. Please state your eligibility in the 'Explanation' box on page one of the application as well as provide a copy of your exam results if applicable. Applicants will be screened and only the most qualified applicants will be considered. Under the general direction of the Chief Counsel, the Staff Services Manager II (SSM II) manages the Employment Advocacy and Prosecution Team’s (EAPT) Employee Discipline Unit (EDU), which unit collectively acts as the Employee Relations/Disciplinary Officer (ERO) for the California Department of Corrections and Rehabilitation’s (CDCR) Headquarters divisions and administrative offices, as well as the Division of Juvenile Justice. The SSM II is responsible for the direct supervision, training and any progressive discipline of analytical staff performing functions within the EDU. The SSM II represents the CDCR in non-designated cases before the State Personnel Board (SPB). The SSM II also is responsible for statewide oversight of ERO’s. Excellent interpersonal and conflict resolution skills are desirable and critical to the position, as are excellent communication skills (written and oral). This position is responsible for coordinating the development, testing and implementation of training modules and review tools. Since the position is responsible to assume state-wide oversight for EROs and serve in a variety of capacities, it will require the SSM II to deal effectively with a variety of stakeholders and gain the cooperation of the Hiring Authorities to ensure statewide consistency of the department’s corrective action and disciplinary processes. Strong organizational and multi-tasking skills are required, as is an understanding of the Progressive Discipline and formal adverse action processes contained in the CDCR Department Operations Manual. The ability to address changing needs, as well as prioritize and organize work is required. Utilization of the Internet, Case Management System, Adverse Action Data Base, the historical Youth Authority Adverse Action Data Base, Pro-Law, Microsoft Word, Excel, Outlook Mail and Calendar also is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING (other duties may be assigned):

Direct supervision of a staff of analysts. This includes identification of training needs, preparation of performance reports, delegation of work, meeting with staff and attending meetings to observe performance with Hiring Authorities and other program staff, and to respond to the more challenging issues/concerns; reviewing work consisting of documents, such as adverse actions, letters to attorneys, rejections on probation, etc.; providing on-the-job training and problem solving; prioritization of work; invoking progressive discipline when necessary; and completion of hiring documents and conducting interviews when positions are vacant.

Responsible for statewide oversight of EROs. Developing and/or using staff resources for development of tools to be utilized for training and reviews, including preparing a strategic plan, mission statement, budget concept statements and issue papers. This also includes development of a training module regarding progressive discipline to be distributed to all ERO’s; a monthly newsletter providing training and tips to all ERO’s, Wardens and Superintendents; resource materials for managers and supervisors; updating, as necessary, the existing progressive discipline training module utilized in Basic and Advanced Supervision; developing a quarterly training module to be delivered to managers and supervisors on a regional basis; developing standardized and auto-fill documents to be utilized by ERO’s and managers/supervisors when invoking progressive discipline; development of an interactive computer program to be used by ERO’s and managers/supervisors; and development of an effective review tool to be used in identifying and addressing training needs of ERO’s.

Performing ERO functions in high-level cases and representing the CDCR in non-designated cases before the SPB.

Providing training at Basic and Advanced Supervision, at special training events and quarterly regional training; providing Training for Trainers training to ERO’s; attending meetings and participating in task force teams; conducting ERO reviews; and other duties as required.

Applicants must be reachable on any State hiring list for Staff Services Manager II, or must be a current State employee eligible to transfer. Please state your eligibility in the 'Explanation' box on page one of the application as well as provide a copy of your exam results if applicable. Applicants will be screened and only the most qualified applicants will be considered.

All hires are subject to hiring freeze and/or budget approval

Additional Information:

Working Title Position Number
STAFF SERVICES MANAGER II 065 - 400 - 4801 - 004
Location County
Sacramento SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
Legal Access Support Team
1515 S Street, 314S
Sacramento, CA 95811
Kim Laret or Cindy White
916-445-0495

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

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