Title: PROGRAM TECHNICIAN II Salary: $2,638.00 - $3,209.00 Posted: 06/26/2013
Job Description: ***PENDING DGS BUDGET APPROVAL***
The Department of General Services employees are impacted by the 2012 Personal Leave Program (PLP 2012) which provides for one day a month of unpaid leave through June 2013. The salary reduction from the base salary rates above is 4.62%.
The Department of General Services’ (DGS) Core Values are keys to the success of the Department’s Mission to “Deliver results by providing timely, cost-effective services and products that support our customers.” DGS expects its employees to adhere to the DGS Core Values of Integrity, Accountability, Communication, Excellence, Innovation and Teamwork. Our employees are expected to perform their duties with these values in mind.
PLEASE INDICATE RPA #6797 ON YOUR STATE APPLICATION (STD 678)
SELECTION CRITERIA - -
• SROA/Surplus employees are encouraged to apply and will be considered prior to other recruitment methods.
• Transfers, reinstatements, or recruitment from the employment list may be considered. Consideration may be given to applicants who are on a DGS employment list or on another department’s employment list. Transfer of list eligibility must meet the criteria to transfer the eligibility from the other department’s employment list to DGS’ employment list.
• Applications will be evaluated based on eligibility and desirable qualifications and interviews may be scheduled.
The Regional Office of the Division of the State Architect reviews plans for the construction of various state-funded projects. Under the general supervision of the Supervising Program Technician II of the Business Section, the incumbent is responsible for reviewing, verifying, maintaining, and processing construction project files for closing.
The incumbent shall promote and be accountable for customer satisfaction and quality service and will initiate or recommend changes that promote innovative solutions to meet customer needs.
Project File Maintenance & Verification
In order to ensure that projects are correctly prepared for closing procedure upon approval from the District Structural Engineer (DSE):
• Maintains project files by verifying the accuracy and completeness of information contained therein using the ETRACKER database system and Reference Manual.
• Files project-related documents in the project files in order to comply with the requirements of the individual project designated on the Documents Required List for Project Certification (ORS-6).
• Responds to client inquiries verbally and in writing in order to provide project status information, request documents, and acknowledge receipt of documents verbally and in writing using telephone, fax and U.S. mail.
• Enters project data information into ETRACKER database system in order to maintain an accurate electronic record of projects using personal computer (PC) according to the ETRACKER Reference Manual.
In order to close projects with or without certification upon approval from the DSE, reviews project file for completeness and verifies receipt of all required documentation using the Documents Required List for Project Certification. Obtains verbal authorization from DSE to close without certification if required documents are missing.
Compares contract(s) amount and application in project file in order to verify correctness of fees collected using ETRACKER and calculator. If fees are incorrect, forwards project file to the Cashier (PT II) to request invoice for further fees due or a refund due to the client in order to ensure proper payment for services provided by DSA in accordance with state regulations.
Independently prepares and reviews a wide variety of correspondence including letters, memos, technical documents and reports in response to routine correspondence and non-technical inquiries in order to ensure correspondence is in correct format, correct grammatical construction is used, documents are complete and are free from clerical errors following DGS Guidelines for all Correspondence.
Provides detailed DSA program information and/or direction to the public, other public jurisdictions, and clients over the telephone and in person using knowledge of the DSA program following Title 24 regulations in order to respond to client inquiries.
Provides the monthly status report of pre-Tracker projects in the closing phase to the PTII Supervisor in order to track progress of pre-Tracker project closeouts using personal computer following established format.
Assists in the coverage of the Front Reception area of the office by answering the telephone, taking messages, greeting and directing visitors, referring inquiries to the appropriate staff in order to provide constant coverage at the public counter and main telephone line according to office policy.
KNOWLEDGE AND ABILITIES
Knowledge of: Modern office methods, equipment, and procedures.
Ability to: Perform clerical and technical work; follow directions; evaluate situations accurately, and take effective action; learn and apply laws, rules, regulations, procedures, and policies; make arithmetic calculations with speed and accuracy; read and write English at a level required for successful job performance; meet and deal tactfully with the public, co-workers and/or clients, either face-to-face or by telephone.
• Ability to act independently and to work and contribute effectively in a team environment with all personnel.
• Dependable, reliable, adaptable, punctual, and good attendance record.
• Willingness to take direction from lead personnel.
• Intermediate personal computer skills including electronic mail, word processing, spreadsheet and routine database activity.
WORK ENVIRONMENT, PHYSICAL OR MENTAL ABILITIES
• Professional office environment, business-casual dress according to current policy.
• Read and interpret documents such as state regulations, statutes and procedure manuals.
• Interpret a variety of instructions furnished in written or oral form.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Move objects up to 45 lbs, such as project drawings and files.
• Ability to communicate effectively with clients and employees at all levels both verbally and in writing.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.