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CORRECTIONS AND REHABILITATION, DEPARTMENT OF

Title:  ASSOCIATE INFORMATION SYSTEMS ANALYST (SPECIALIST)
Salary: $4,619.00 - $5,897.00
Posted: 06/26/2013

Job Description:

Interested individuals should submit a STD 678, Examination and/or Employment Application to the address listed under “Contact Information”. Please indicate your eligibility and reference the position number/location in the “Job Title” section of the application. The STD. 678 can be accessed through the State Personnel Board’s website at www.spb.ca.gov. Applications will be screened and only the most qualified candidates will be scheduled for an interview. Applications WILL NOT be accepted via e-mail. All hiring methods will be considered.

Will also consider hiring an Assistant Information Systems Analyst.

**Two positions available at this location**

**Locations: California Correctional Center - Lasson County - 711-045 Center Road, P.O. Box 790, Susanville, CA 96130 **California Men's Colony - San Luis Obispo - Highway 1, P.O. Box 8101, San Luis Obispo, CA 93409-8101 California State Prison, Corcoran - Kings County - 4001 King Avenue, P.O. Box 8800, Corcoran, CA 93212- 8309 California Rehabilitation Center - Riverside County - 5th Street & Western, P.O. Box 1841, Norco, CA 92860 Correctional Training Facility - Monterey County - Highway 101 North, P.O. Box 686, Soledad, CA 93960- 0686 **High Desert State Prison - Lasson County - 475-750 Rice Canyon Road, P.O. Box 750, Susanville, CA 96127 Kern Valley State Prison - Kern County - 3000 West Cecil Avenue, P.O. Box 6000, Delano, CA 93216 California State Prison, Los Angeles - Los Angeles County - 44750 60th Street West, Lancaster, CA 93536- 7620 Mule Creek State Prison - Amador County - 4001 Highway 104, P.O. Box 409099, Ione, CA 95640 California Substance Abuse Treatment Facility - Kings County - 900 Quebec Avenue, P.O. Box 7100, Corcoran, CA 93212-7100 Sierra Conservation Center - Tuolumne County - 5100 O'Byrnes Ferry Road, P.O. Box 497, Jamestown, CA 95327

IF YOU ARE APPLYING FOR MULTIPLE POSITIONS YOU MUST SUBMIT A STATE APPLICATION FOR EACH POSITION.

CSFO/Institutions: Under general supervision of the Senior Information Systems Analyst Supervisor, the Associate Information Systems Analyst (AISA) (Specialist) will participate in a wide variety of consultative, analytical, and evaluative assignments for development, procurement, implementation, maintenance, and support of the Institution’s Information Services. The AISA (Specialist) will participate in the modification and enhancement of application programs. Responsibilities will include participation in the analysis of user needs, systems analysis, functional and detailed design, documentation, testing, installation activities, evaluation, user support, and training. The incumbent may also prepare work plans, written reports, and presentations. This is the associate level and the incumbents at this level are expected to be familiar with generally accepted information technology concepts, practices, methods, and principles. Because of the organization’s complex environment and diverse user population, the incumbents (1) must understand the major computing environments and be familiar with the platforms commonly used in each setting, (2) must possess the ability to utilize the reporting relationships, chain of command, etc. in securing the resources necessary to complete one’s assignments and independently solve a wide array of business problems, (3) must possess familiarity with general security concerns and common procedures for data back-up and recovery, and (4) must possess a solid understanding of the business enterprise of the organization, including an appreciation for the salient political and regulatory issues faced by its management.

Knowledge: This is the associate level and the incumbents at this level are expected to be familiar with generally accepted information technology concepts, practices, methods, and principles. Because of the organization’s complex environment and diverse user population, the incumbents (1) must understand the major computing environments and be familiar with the platforms commonly used in each setting, (2) must possess the ability to utilize the reporting relationships, chain of command, etc. in securing the resources necessary to complete one’s assignments and independently solve a wide array of business problems, (3) must possess familiarity with general security concerns and common procedures for data back-up and recovery, and (4) must possess a solid understanding of the business enterprise of the organization, including an appreciation for the salient political and regulatory issues faced by its management.

Guidelines: Guidelines are available, but since they are not completely applicable to the work or have gaps in specificity, the incumbent must use judgment in interpreting and adapting guidelines such as policies, operations manual, and work direction for application to specific cases or problems. The incumbent analyzes results and recommends changes. The incumbent is thoroughly familiar with the available tools, methods, and procedures associated with their area of specialization, (2) possesses adequate technical familiarity to make correct choices from alternatives in all these areas, and (3) is able to apply selected technical tools, guidelines, etc., in such a way as to meet set targets of cost, time, quality, and performance.

Specific responsibilities include the following:

45% User Support: Support application system users as requested. Provide help desk support by resolving the more routine problems. Support customers experiencing network problems of routine nature. Support customers experiencing hardware problems of routine nature. Conducts root cause analysis to implement or recommend implementation of solutions to customer reported or production problems. Analyze and create new incident control/problem management procedures. Break/Fix and/or Train users as needed, typically over the telephone, (Desk Top Support). Visit user offices and view their operations to better understand user constraints and needs. Prepare ad-hoc reports.

25% Application Software Maintenance: Implements modification requests and resolves related problems of the routine nature. Identifies problems in application software, determines solutions based on root cause analysis.

5% Application Software Development: Conduct analysis of system requirements and user specifications. Participate in hardware and software procurement. Prepare application system and user documentation. Participate in user training activities and define issues.

5% Training: Provide and develop formal and informal training programs to strengthen analytical skills and enhance knowledge of software tools and packages which would prove beneficial to end-users.

5% Technical Liaison: Review plans, designs, and system specifications developed by other project teams, to develop technical expertise and to identify necessary interfaces with assigned project. Prepare, present, and attend walk-throughs. Participate in disaster recovery planning and testing.

5% Work Plans, Proposals, and Reporting: Create and provide status reports. Provide workload information to supervisor. Participate in preparation of project plans and proposals. <{Interested individuals should submit a STD 678, Examination and/or Employment Application to the address listed under “Contact Information”. Please indicate your eligibility and reference the position number/location in the “Job Title” section of the application. The STD. 678 can be accessed through the State Personnel Board’s website at www.spb.ca.gov. Applications will be screened and only the most qualified candidates will be scheduled for an interview. Applications WILL NOT be accepted via e-mail. All hiring methods will be considered.

Will also consider hiring an Assistant Information Systems Analyst.

**Two positions available at this location**

**Locations: California Correctional Center - Lasson County - 711-045 Center Road, P.O. Box 790, Susanville, CA 96130 **California Men's Colony - San Luis Obispo - Highway 1, P.O. Box 8101, San Luis Obispo, CA 93409-8101 California State Prison, Corcoran - Kings County - 4001 King Avenue, P.O. Box 8800, Corcoran, CA 93212- 8309 California Rehabilitation Center - Riverside County - 5th Street & Western, P.O. Box 1841, Norco, CA 92860 Correctional Training Facility - Monterey County - Highway 101 North, P.O. Box 686, Soledad, CA 93960- 0686 **High Desert State Prison - Lasson County - 475-750 Rice Canyon Road, P.O. Box 750, Susanville, CA 96127 Kern Valley State Prison - Kern County - 3000 West Cecil Avenue, P.O. Box 6000, Delano, CA 93216 California State Prison, Los Angeles - Los Angeles County - 44750 60th Street West, Lancaster, CA 93536- 7620 Mule Creek State Prison - Amador County - 4001 Highway 104, P.O. Box 409099, Ione, CA 95640 California Substance Abuse Treatment Facility - Kings County - 900 Quebec Avenue, P.O. Box 7100, Corcoran, CA 93212-7100 Sierra Conservation Center - Tuolumne County - 5100 O'Byrnes Ferry Road, P.O. Box 497, Jamestown, CA 95327

IF YOU ARE APPLYING FOR MULTIPLE POSITIONS YOU MUST SUBMIT A STATE APPLICATION FOR EACH POSITION.

CSFO/Institutions: Under general supervision of the Senior Information Systems Analyst Supervisor, the Associate Information Systems Analyst (AISA) (Specialist) will participate in a wide variety of consultative, analytical, and evaluative assignments for development, procurement, implementation, maintenance, and support of the Institution’s Information Services. The AISA (Specialist) will participate in the modification and enhancement of application programs. Responsibilities will include participation in the analysis of user needs, systems analysis, functional and detailed design, documentation, testing, installation activities, evaluation, user support, and training. The incumbent may also prepare work plans, written reports, and presentations. This is the associate level and the incumbents at this level are expected to be familiar with generally accepted information technology concepts, practices, methods, and principles. Because of the organization’s complex environment and diverse user population, the incumbents (1) must understand the major computing environments and be familiar with the platforms commonly used in each setting, (2) must possess the ability to utilize the reporting relationships, chain of command, etc. in securing the resources necessary to complete one’s assignments and independently solve a wide array of business problems, (3) must possess familiarity with general security concerns and common procedures for data back-up and recovery, and (4) must possess a solid understanding of the business enterprise of the organization, including an appreciation for the salient political and regulatory issues faced by its management.

Knowledge: This is the associate level and the incumbents at this level are expected to be familiar with generally accepted information technology concepts, practices, methods, and principles. Because of the organization’s complex environment and diverse user population, the incumbents (1) must understand the major computing environments and be familiar with the platforms commonly used in each setting, (2) must possess the ability to utilize the reporting relationships, chain of command, etc. in securing the resources necessary to complete one’s assignments and independently solve a wide array of business problems, (3) must possess familiarity with general security concerns and common procedures for data back-up and recovery, and (4) must possess a solid understanding of the business enterprise of the organization, including an appreciation for the salient political and regulatory issues faced by its management.

Guidelines: Guidelines are available, but since they are not completely applicable to the work or have gaps in specificity, the incumbent must use judgment in interpreting and adapting guidelines such as policies, operations manual, and work direction for application to specific cases or problems. The incumbent analyzes results and recommends changes. The incumbent is thoroughly familiar with the available tools, methods, and procedures associated with their area of specialization, (2) possesses adequate technical familiarity to make correct choices from alternatives in all these areas, and (3) is able to apply selected technical tools, guidelines, etc., in such a way as to meet set targets of cost, time, quality, and performance.

Specific responsibilities include the following:

45% User Support: Support application system users as requested. Provide help desk support by resolving the more routine problems. Support customers experiencing network problems of routine nature. Support customers experiencing hardware problems of routine nature. Conducts root cause analysis to implement or recommend implementation of solutions to customer reported or production problems. Analyze and create new incident control/problem management procedures. Break/Fix and/or Train users as needed, typically over the telephone, (Desk Top Support). Visit user offices and view their operations to better understand user constraints and needs. Prepare ad-hoc reports.

25% Application Software Maintenance: Implements modification requests and resolves related problems of the routine nature. Identifies problems in application software, determines solutions based on root cause analysis.

5% Application Software Development: Conduct analysis of system requirements and user specifications. Participate in hardware and software procurement. Prepare application system and user documentation. Participate in user training activities and define issues.

5% Training: Provide and develop formal and informal training programs to strengthen analytical skills and enhance knowledge of software tools and packages which would prove beneficial to end-users.

5% Technical Liaison: Review plans, designs, and system specifications developed by other project teams, to develop technical expertise and to identify necessary interfaces with assigned project. Prepare, present, and attend walk-throughs. Participate in disaster recovery planning and testing.

5% Work Plans, Proposals, and Reporting: Create and provide status reports. Provide workload information to supervisor. Participate in preparation of project plans and proposals.

5% Methodologies and standards: Participate in development of division-wide methodologies and standards.

5% Other duties as assigned.

Note: Overtime, traveling, and lifting of equipment up to 50 pounds using appropriate safety practices for lifting is required.

5% Methodologies and standards: Participate in development of division-wide methodologies and standards.

5% Other duties as assigned.

Note: Overtime, traveling, and lifting of equipment up to 50 pounds using appropriate safety practices for lifting is required.

All hires are subject to hiring freeze and/or budget approval

Additional Information:

Working Title Position Number
Associate Information Systems Analyst (Specialist) 065 - 620 - 1470 - var
Location County
See job description Multiple
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
Enterprise Information Services
1940 Birkmont Dr
Rancho Cordova, CA 95742
Patrice Betancur

patrice.betancur@cdcr.ca.gov

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