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Salary: $5,318.00 - $6,789.00
Posted: 08/12/2013

Job Description:
Please note that you do not need to resubmit if you previously applied for this vacancy.

Under general direction from the Data Processing Manager II (DPM II), the Staff Information Systems Analyst (Supervisor) (SISA) leads and manages the problem resolution process for the Department of Fair Employment and Housing. This process includes the incident/service request process, escalation process, desktop support functions, project management and training activities. Management functions include, but are not limited to, assigning and coordinating the work related to service disruptions and incidents, equipment installation, the enforcement of workstation standards, asset inventory management, problem management, reporting, and mobile (wireless) device administration as well as personnel related administration.


25% Team Management
Manage the Department’s information technology help desk; identify and implement best practices; recruit, develop, and supervise departmental ISC staff. Provide leadership and direction to the IT support staff in workload management. Collect, monitor and report to the DPM II on department IT customer support.

25% Operational Management
Coordinate and control the implementation of customer support, desktop/mobile device support, and network administrative support services for all Department staff and the public using the Department’s online system; Oversee the problem management process, tracking and escalation of issues to appropriate technicians and servicing units; Composes and/or reviews network communication alerts, disruptions, and planned outages; and provide oversight of training activities in information systems used by the Department.

25% Technical Support
As a high-level specialist, will perform the most complex technical support tasks, such as supporting operating systems, or data base software that sustain the Department’s large-scale multi-user data bases. Provide telecommunications and data base expertise to other technical specialists and act as technical advisor to Department staff.

15% System and Policy Development and Implementation
Identify and understand Department processes and design appropriate technical responses to business needs. Advise the DPM II about the Department’s goal of improving the use of new technologies and the office policy regarding the use of all end-user-computing tools. Develop, implement and oversee policies for the information help desk staff. Identify, outline, and oversee implementation of the Department’s information systems.


5% Purchasing
Recommend procurement of hardware and software needed for implementation and maintenance of new systems and office automation systems.

5% Liaison Activities
Serve as liaison for Department with other government agencies and departments concerning information systems issues and programs; serve as lead person in Department’s participation in e-government and other information systems initiatives.

•Bachelor’s Degree or higher in computer science or a related field.
•Experience directly supervising staff and resolving technical problems for an organization or entity.
•The ability to work well under pressure, meet deadlines and adapt to changing priorities.
•The ability to exercise a high degree of initiative.
•Exceptional tact and the ability to demonstrate good independent judgment.
•Excellent communication, writing and analytical skills.


Applicants must be a current or former State employee with transfer or reinstatement eligibility for this classification, or be reachable on a current employment list for this classification. Appointment is subject to SROA and State surplus policies. Surplus candidates must submit copy of surplus status letter. All applicants must clearly indicate their basis for eligibility on the State application (STD 678). Applicants will be screened and those best qualified will be interviewed.


Department of Fair Employment and Housing
ATTN: Amy Duarte, Human Resources Office
2218 Kausen Drive, Suite 100
Elk Grove, CA 95758
TTY (916) 226-5285
ISSUE DATE: June 21, 2013

RPA #: 13-107
Position: 326-318-1316-XXX

Additional Information:

Working Title Position Number
Staff Information Systems Analyst (Supervisor) 326 - 318 - 1316 - XXX
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
08/26/2013 None Specified
Contact Unit/Address Contact Name/Phone
Human Resources Office
2218 Kausen Dr., Suite 100
Elk Grove, 95758
Amy Duarte

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.