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GENERAL SERVICES, DEPARTMENT OF

Title:  SENIOR INFORMATION SYSTEMS ANALYST (SPECIALIST)
Salary: $5,571.00 - $7,109.00
Posted: 05/31/2013

Job Description:
Please reference RPA #5969 and state eligibility on your application
The Department of General Services is subject to the Personal Leave Program 2012/2013 (PLP 2012/2013), effective July 1, 2012 for 12 consecutive pay periods through June 2013. The salary reduction is 4.62% less the base salary rate above.
• SROA/Surplus employees are encouraged to apply.
• Transfers, reinstatements, or recruitment from the employment list may be considered. Consideration may be given to applicants on another Department’s employment list, provided the criteria are met to transfer the eligibility from the employment list to DGS’ employment list.
• Applications will be evaluated based on eligibility and desirable qualifications and interviews may be scheduled. Under the general supervision of a Data Processing Manager II, Network, Telecommunications and Security Services (NTSS) Manager, the incumbent will perform the most complex technical design, implementation, maintenance, monitoring, and administration of the department’s enterprise network. The incumbent independently performs a variety of the most complex ET services and functions as a team and technical lead in providing technical support and consultation services in the support of the Department of General Services enterprise network infrastructure. This includes but is not limited to the following technical services related duties: ESSENTIAL FUNCTIONS All work will be accomplished in accordance with DGS Enterprise Technology Standards; the State Administrative Manual (SAM) Sections 4800 through 5953 and Sections 6700 through 6780; Department of Finance’s (DOF) Statewide Information Management Manual (SIMM); DOF’s Office of Technology Review, Oversight and Security (OTROS) rules and policies; DOF’s Desktop and Mobile Computing Policy (DMCP); DOF Budget Letters; the State’s IT Security Policy. In order to ensure reliable and consistent access to network resources, in accordance with the above stated guidelines, the incumbent: • Acts as principle network design architect for the DGS Multiprotocol Label Switching (MPLS) Wide Area Network (WAN) by implementing network connectivity statewide. ESSENTIAL FUNCTIONS (continued) • Acts as principle network design architect for the DGS Fiber Metropolitan Area Network (MAN) to implement network connection for Sacramento Downtown buildings by designing and analyzing business requirements, complex technical specifications, and writing statements of work along with determining the level of activity for business continuity. • Acts as principle network design architect for all wireless equipment connected to the DGS network by designing and analyzing business requirements, complex technical specifications, and writing statements of work with determining the level of activity for business continuity. • Acts as Principle network design architect for all intrusion detection equipment, web filtering, and all other security related network systems by designing and analyzing business requirements, complex technical specifications, and writing statements of work with determining the level of activity for business continuity. • Monitors and evaluates network related security bulletins for possible threats. • Provides network infrastructure security recommendations to the team and management. • Provides timely updates to management in order to communicate status and/or changes to projects, tasks, or other assignments through informal meetings, e-mail, and written communications. • Adheres to customer Service Level Agreements (SLA). In order to ensure a reliable networking infrastructure and support the Department’s routers, switches, firewalls, infrastructure servers, and demilitarized zone, in accordance with the above guidelines: • Troubleshoots network connectivity issues for DGS offices using available network analysis tools. • Troubleshoots infrastructure equipment by applying technical knowledge and accessing varied technical resources such as the Internet, technical documents, manuals and teammates. • Upgrades operating systems and patches infrastructure servers, routers, switches, and firewalls. • Ensures security best practices are followed. • Reviews proactively security logs and monitors and follows up on potential security breaches or anomalies. • Researches and keeps current on 0-day security threats via manufacturer or security related websites and alerts. In order to ensure departmental standards are adhered to and establish standard practices, in accordance with the above guidelines: • Provides policy recommendations in order to ensure consistency and reflect updates of processes through informal meetings, e-mail, and written communications. • Provides oversight and guidance to staff and vendors to ensure complex technical IT projects are completed as scheduled. • Analyzes business processes and determines if implementing or augmenting IT methodology would increase efficiency and creates initial design and implementation plans. MARGINAL FUNCTIONS In order to better support the DGS network, the Senior Information System Analyst will develop and maintain a system of documentation of the network. Tasks include: • Maintains and updates network procedures and documentation. • Surpluses ET equipment such as servers, routers, and switches in accordance with DGS policies and standards and delivering or arranging for transportation to the surplus warehouse. • Maintains professional and technical knowledge by attending educational workshops, viewing professional publications, and utilizing spare networking equipment for testing and development. • Performs ET research, strategic planning, and recommendations report writing. • Performs ET procurement recommendations. • Implements and maintains departmental ET standards. KNOWLEDGE AND ABILITIES Knowledge of: Principles of public administration, organization, and management; information technology systems equipment, software, and practices; analytical techniques; technical report writing. Ability to: Analyze information and situations, identify and solve problems, reason logically, and draw valid conclusions; develop effective solutions; apply creative thinking in the design of methods of processing information with information technology systems; monitor and resolve problems with information technology systems hardware, software, and processes; establish and maintain effective working relationships with others; communicate effectively. DESIRABLE QUALIFICATIONS: • Advanced working knowledge of the DGS hub and spoke network design • Advanced working knowledge of the DGS Fiber MAN. • Advanced working knowledge of networking concepts and practices. • Must have the ability to analyze issues and have the ability to react independently to resolve issues. • Project lead experience. • Knowledge of MPLS protocol, BGP, fiber optic technology, cable management, network design best practices, and vendor agnostic switching and routing technologies. SPECIAL PERSONAL CHARACTERISTICS: • Ability to act independently, be open-minded and flexible to other ideas and solutions, and be tactful. • Ability to learn new technologies quickly and thoroughly. • Ability to resolve technical problems quickly and tactfully. • Ability to read and interpret operating and maintenance instructions and procedure manuals. • Ability to handle multiple projects simultaneously. • Ability to work effectively under tight time constraints, client demands, and the pressure of multiple deadlines. INTERPERSONAL SKILLS: • Ability to be creative, highly motivated, handle rapidly changing priorities, and demonstrate leadership ability. • Ability to take and follow direction from supervisors. • Ability to communicate effectively with customers, peers, and management. • Self-motivated. WORK ENVIRONMENT, PHYSICAL OR MENTAL ABILITIES REQUIRED TO PERFORM DUTIES: • Wear appropriate attire for a professional office environment. • Communicate effectively with various clients. • Read, understand, and apply knowledge acquired from various documents and resources. • Work occasional overtime. • Occasional lifting and/or moving of ET equipment up to 30 pounds. • Effectively work under stress and deadlines. The Department of General Services’ (DGS) Core Values are key to the success of the Department’s Mission to “Deliver results by providing timely, cost-effective services and products that support our customers.” The Department of General Services (DGS) expects its employees to adhere to the DGS Core Values of Integrity, Accountability, Communication, Excellence, Innovation and Teamwork. Our employees are expected to perform their duties with these values in mind.

Additional Information:

Working Title Position Number
Senior Information System Analyst (Specialist) 306 - 072 - 1337 - 016
Location County
West Sacramento YOLO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
06/10/2013 http://www.dgs.ca.gov
Contact Unit/Address Contact Name/Phone
DGS Enterprise Technology Solutions
P.O. Box 989052, MS 300
West Sacramento, CA 95798-9052
Karen Vieira
(916) 375-4754

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.