The Department of Financial Institutions (DFI) is accepting applications to fill an Office Technician Typing (OT) position in the Consumer Services Program located in Sacramento.
This position is full time limited term, and may become permanent in the future.
DFI is considered one of the premier State departments offering programs and opportunities which focus on and support employees.
Position Description: Under the direct supervision of the Performance Chief. The Office Technician (OT) reviews and processes information in a timely manner and accurately documents consumer complaints and inquiries for the Consumer Services Program. The OT interacts with the public, licensees, and private industry to create a positive public perception of the Department.
Duties: Works with minimal supervision and serves as the point of contact for the general public (consumers), financial institutions, attorneys, and Department staff. Receives consumer phone calls via a multi-line phone system and based on the issue presented by the inquiry and the requester, determines the appropriate person or entity the calls should be forwarded to. Records information about the telephone inquiries, including any support information filed by consumers, into the Consumer Services System – the Department’s consumer complaint tracking system. Provides back-up phone overage to other staff. Work with lead analyst to resolve complaints.
Receives, sorts, and responds to incoming consumer complaints and inquiries by opening and responding to US mail and electronic mail. Promptly and thoroughly reviews consumer complaints and inquiries. Determines and then forwards mail to the correct person or entity. Records information about correspondence including any support information filed by consumers into the Consumer Services System – the Department’s consumer complaint tracking system.
Monitors consumer complaint information by maintaining files for accuracy and timeframes and taking effective action: independently scans and documents all pertinent information; creates consumer records, enters information into the Consumer Services System in a detailed, clear, concise and chronological order, and applies appropriate document coding.
Responsible for tracking, filing, and preparing of correspondence utilizing a wide knowledge of vocabulary, grammar, spelling and communicate effectively for the Performance Assurance Unit, which includes: Strategic Planning and Performance Metrics, Policy Integration and Coordination and Consumer Services. Apply specific laws, rules and office policies and procedures.
Performs other related duties.
Who May Apply: Applications will be accepted from individuals currently in the above class or who have list, transfer eligibility, reinstatement eligibility, etc. All applications will be reviewed; however, only the most qualified candidates will be interviewed. Appointment is subject to SROA and State surplus policies.
All interested applicants must submit a standard State Application Form STD 678 (with original signature), and must clearly indicate the basis of their eligibility in the “Explanations Section” of the STD 678, such as list, reinstatement, transfer eligibility, etc. SROA/surplus candidates must submit a copy of their status letter in order to be considered for the position. Applications must be postmarked by final filing date in order to be considered.
You must include “Position Number: 004-1139-204” in the Job Title section of your State application in order to be considered for this vacancy.
If you are not a current or former State employee you must first take an examination to obtain list eligibility. For information on how to become a State employee refer to Department of Human Resources at www.calhr.ca.gov.
The Department of Financial Institutions provides equal employment opportunities to all regardless of age, race, sex (gender), ancestry, color, religion, disability, national origin, marital status, political affiliation or opinion, sexual orientation or pregnancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.