**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of an Administrator I, the Tax Program Supervisor (TPS) oversees one of four Fraud Technician Teams. The TPS assures that the individuals are assigned tasks according to their abilities and the business needs of the section. The TPS develops, motivates, and coaches team members to help the section meet its goals. The TPS assists with making decisions on operational and personnel issues and recommends changes of policies and operating procedures. The TPS also assists in performing and reviewing the work assigned to his/her team.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Excellent work ethic, inlcuding attendance and dependability.
Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.
Excellent leadership, interpersonal, and customer service skills.
Strong organizational and communiation skills, both verbal and written.
Ability to inspire, mentor, and coach staff toward success.
Ability to work both independently and as a member of a team.
Ability to be flexible and adapt to changing workloads and prioritites.
Ability to utilize problem solving skills.
Ability to work as early as 6 a.m. or as late as 5:30 p.m.
Familiarity with the department’s programs, policies, organization, and functions.
Knowledge of the Taxpayer Information System.
Enthusiasm, sense of humor and a positive outlook.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
SUPPLEMENTAL APPLICATION :
In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question:
Tell us about a time when you had to communicate a decision or directive to others, knowing that others were opposed to the decision or directive.
What was the situation?
What did you do?
What was the outcome?
Please include the following in your response:
How long you held the position(s)
A supervisor’s name who can verify the information
*A completed application includes the position title, position number and contact person’s name in the job title line, and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Cesar Mena at M/S F-151. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy. Position may become permanent.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.