**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general administration of the Section Supervisor and the team lead, the incumbent will work in a team environment and possess technical skills and experience with telecommunications systems such as the Private Branch Exchange (PBX), voice mail and Genesys CTI system to ensure the smooth functioning of Telecom systems. Also provides other general Telecom services enterprise wide. Participate in Telecom planning, acquisition, technology research and evaluation of new technologies for use within the current operational programs. Expectations also include working within the technical/operational programs and systems as they relate to the needs of the Telecommunications Infrastructure Services. All duties are performed within the framework of the department’s mission and values.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Please see the Associate Systems Software Specialist (Technical) classification specification for specific required knowledge, skills and abilities.
DESIRABLE EXPERIENCE/QUALIFICATIONS :
Skills to support telecommunication functions.
Ability to identify and diagnose malfunctions of systems using available diagnostic tools to ensure the hardware or software performs to the systems specifications.
Ability to analyze data and situations logically to troubleshoot problems and make recommendations.
Ability to identify problems, draw valid conclusions, and develop effective solutions.
Ability to work independently to solve problems, meet deadlines, and keep abreast of current industry best practices.
Ability to demonstrate excellent written and oral communication skills, leadership abilities, and strong customer service experience.
Ability to install, maintain, and repair voice, data and video equipment.
Experience with service desk, various operating systems, network administration, installation, management, and security. Knowledge of ITIL framework.
Knowledge of the rapid changing telecommunications technology including the Voice Over Internet Protocol (VOIP).
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, your basis of eligibility in the EXPLANATIONS box of the std 678 (example: List, Lateral, Reinstatement, etc.), and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Janice Tsai at M/S L-120. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
RPA # 1213-0580
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.