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Salary: $3,975.00 - $4,831.00
Posted: 05/14/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Administrator I, incumbent manages the most complex return processing workloads for Amended and Combined Returns within the Business Entities Support Unit. Incumbent plans, organizes, and directs work through subordinates, setting workload priorities based on operational demands. The Complex Processing Manager promotes a positive environment that motivates and engages staff. The Complex Processing Manager seeks relevant information from staff, colleagues and managers and works with others to identify inefficiences and implement new ideas to improve and streamline complex situations, as well as leads them through the change with excitement.


  • Demonstrates performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive.
  • Develops and applies the appropriate communication style to a wide range of situations.
  • Ability to communicate effectively and maintain cooperative working relationships with others at all levels.
  • Ability to gather information, analyze problems, develop and evaluate alternatives and risks, determine a course of action and implement a plan.
  • Ability to anticipate the impact of change and demonstrate flexibility and willingness to embrace changes and successfully lead difficult change efforts.
  • Ability to operate job related equipment including the use of basic computer programs and systems related to the job.
  • Knowledge of the BES processes and procedures.
  • Knowledge of effective techniques and strategies to motivate staff and ensure high levels of job performance.
  • Involvement in diverse activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question:

  • Describe a situation where you had to help your staff or team identify and resolve a conflict in your section.
    • What was the situation?
    • What actions did you take?
    • What was the outcome?
    • Were you satisfied with the outcome, why or why not?
  • Please include the following in your response:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

*A completed application includes the position title, position number and contact person’s name in the job title line, your basis of eligibility in the EXPLANATIONS box of the std 678 (example: List, Lateral, Reinstatement, etc.), and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Chris Barker at M/S F-140. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

Additional Information:

Working Title Position Number
Complex Processing Group Manager 564 - 760 - 1103 - 001
Location County
Business Entities, Support Unit SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Chris Barker
(916) 845-4656

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.