Title: TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD Salary: $2,638.00 - $3,209.00 Posted: 05/07/2013
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
We are looking for self directed, enthusiastic, and positive people to join the Multi Contact Resolution Unit in the Correspondence Analysis Support and Education Section. We have the following opportunities:
Power of Attorney (POA)
Under the general direction of a Tax Program Supervisor and the technical direction of a Tax Program Technician II you perform a variety of duties in support of our POA workload. The incumbent is responsible for processing POA Declarations and responding to requests from taxpayers and their representatives, as well as the Internal Revenue Service (IRS). The workload activities include entering data from the various POA forms into a computerized database and generating letters to educate taxpayers and their representatives when requests are incomplete.
Under the general direction of a Customer Service Supervisor, the incumbent is responsible for performing varied clerical duties related to the preparation of work and data management for inventory services, including utilizing technology solutions to categorize work, maintain inventory records, process incoming and outgoing workload figures and provide support services for the section.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Ability to demonstrate good judgment and dependability
Ability to remain flexible and open in response to changing priorities and workloads
Ability to demonstrate excellent interpersonal skills
Strong analytical, organizational, and time management skills
Working knowledge of MS Word, Excel, and Outlook
Knowledge of FTB systems (TI, BETS) and data entry skills
Experience and success working in a fast paced environment
Self-motivated, enthusiastic, and customer service oriented with commitment to a taxpayer centric approach.
Ability to accept and utilize constructive feedback
Excellent communication skills (Both oral and written).
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
*A completed application includes the position title, position number and contact person’s name in the job title line, your basis of eligibility in the EXPLANATIONS box of the std 678 (example: List, Lateral, Reinstatement, etc.), and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Kristina Bauer at M/S F-283. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
Tax Program Technician I
564 - 728 - 9587 - 001
Correspondence Analysis Support and Education Section
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.