Answers multiple phone lines, screens callers, forwards calls or takes and relays messages as necessary; generates emails to staff; communicates with interested individuals, applicants and eligible individuals ('consumers') regarding the DOR's VR program, serving as one of the first point of contact with consumers. This includes using various assistive technology communication devices, and other adaptive resources as needed to communicate with individuals with different abilities and diverse backgrounds. Uses good judgment, awareness, knowledge of disability conditions and disability etiquette to independently act, respond, and assist with various consumer situations.
Greets visitors, provides customer and information services; provides forms and publications, answers questions from the public concerning requirements, procedures and services that DOR provides; handles complaints from consumers and refers to appropriate supervisor as necessary.
Receives, opens, date stamps and distributes incoming mail and packages; ensures confidential mail is handled appropriately; applies postage to outgoing mail; processes incoming and outgoing letters and packages.
Reviews checks and bank drafts to verify correct information; mails M&T checks; prepares orientation letters; prepares basic forms, confirms appointments, replies to inquiries.
Operates office machines such as printer, scanner, fax, phone, computer, and copy machine.
Files documents and creates file folders for cases, projects and subject files; keeps file room organized; shreds documents as necessary.
Communicates regularly with VR staff; provides excellent customer service to both internal and external customers; ensures the timely completion of assignments; interacts with consumers and coworkers in a professional manner, and with integrity and respect. Attempts to resolve individual’s concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed. Assists with administrative support for the District and provides other related duties as assigned.
WHO MAY APPLY: Individuals who have list, transfer or reinstatement eligibility for appointment to the above class. In order to be considered for this position, please state the basis of your eligibility (e.g., transfer, list, reinstatement) in Section 12 of the application (Form STD 678). Employment provisions as outlined by the Department of Personnel Administration's State Restriction of Appointments (SROA) policy will prevail. May also consider a Training & Development assignment when applicable. External candidates may be considered based on a competitive process.
All interested applicants must submit a standard State Application Form STD 678 (with original signature), and must clearly indicate the basis of their eligibility in line item number 12 (explanation) of the STD 678. In addition to the State Application Form STD 678, applicants must also submit a cover letter and resume.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.