**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION : Court-Ordered Debt Collection Program:
The selected candidates will work under the general direction of a supervisor. We are searching for talented, energetic individuals to join our teams! Under the general supervision of an Administrator I, in Court-Ordered Debt Collections, the incumbent works to resolve/collect referred delinquent court imposed debts as defined by Revenue and Taxation Code Section 19280-19283. The majority of these duties involve computer terminal accessing and telephone contact. The incumbent answers questions relating to the court-ordered fines; makes appropriate account adjustments, analyzes debtor financial information to negotiate a short-term payment arrangement or validate financial hardship; issues and modifies levies when situations warrant such action. Determine the appropriate method of collection action needed to resolve delinquent accounts. Apply and adhere to knowledge of standard collection procedures and processes used by the department.
PIT Billing, Compliance and Collection:
Under the general direction of an Administrator I, the Tax Technician is responsible for responding to telephone calls and correspondence from taxpayers/debtors, their representatives, financial institutions, and employers regarding delinquent tax and non-tax issues. You will explain the basis for assessments, handle liability disputes, establish installment agreements, explain levy-related activities, and request account adjustments. Using standard account resolution techniques, you will analyze accounts to determine appropriate actions to collect the outstanding liability. You are required to function with the highest degree of professionalism at all times and are responsible for supporting the Mission and Values of the department and the ARM Division’s Vision Statement and strategies.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Excellent interpersonal and customer service skills and work ethic.
Ability to speak confidently on the telephone with customers.
Ability to analyze data, situations and make good decisions.
Ability to work independently and in teams.
Strong organizational and time management skills.
Proficiency in MS Office (Word, Excel, Power Point, Outlook).
Knowledge of FTB systems - TI, BETS and ARCS.
Ability to shift priorities, workloads and work schedule to meet operational needs.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. To apply for this job opportunity as a list candidate, you must first take the online Tax Technician Exam. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
Unofficial/official college transcripts that qualify you for the exam
A list of the last three supervisors with their phone numbers
*A completed application includes the position title, position number and contact person’s name in the job title line, a valid email address and must be signed. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Renee Meuser/Katie Donahue at M/S A-243. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.
RPA #s 1213-0506 - 0507
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.