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Salary: $2,951.00 - $3,588.00
Posted: 04/24/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

As a TPT II in the ARM Division, you may be required to create and maintain reports for management. You will support the collection efforts by pre-processing collection cases to locate better addresses and phone numbers. You may also respond to inbound phone calls. You will be independently responsible for processing the most complex transactions and expected to consistently exercise a high degree of independence and initiative. You may also locate payer numbers for your team. You will support the Missing Year efforts by entering data into a database, maintaining the tickler file and sorting the incoming mail.

Under the general direction of an Administrator I or a Tax Program Supervisor, the incumbent performs as a Technical Lead or Technical Team Member in the Business Entities and Personal Income Tax programs within the ARM Division:

Technical Lead: Lead responsibilities include quality review and development of Tax Program Technicians I and Tax Program Assistants. You provide input for probationary and annual performance review process; develop new or revise procedures and provide training for the various workloads. You may be required to serve as a representative in meetings and perform the most complex transactions while answering questions from staff. You will also be responsible for assisting management with the analysis of workflows, processes, procedures and systems.

Technical Team Member: The Technical Team Member is independently responsible for processing the most complex work and is expected to consistently exercise a high degree of independence and initiative. You will also serve as a technical expert for new systems and/or special projects. You may be asked to represent your group on issues that impact the various units and sections throughout the Department.

Positions are currently available in the following Bureaus:
  • Division Support Bureau
  • Special Programs Bureau
Additional positions may be available in the following Bureau:
  • Statewide Collection Bureau


  • Knowledge of Personal Income Tax (PIT) and Business Entity (BE) laws, rules and regulations administered by the Franchise Tax Board.
  • Working knowledge and experience in BETS, TI, ARCS, INC, DMV, BOE and SOS
  • Effective analytical, technical, time management, and organizational skills
  • Excellent leadership, interpersonal and problem solving skills
  • Ability to communicate effectively and maintain cooperative working relationships with others at all levels.
  • Ability to accept responsibility and constructive feedback, and to work independently
  • Ability to shift priorities and/or workloads in order to achieve operational and/or program goals

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

*A completed application includes the position title, position number and contact person’s name in the job title line. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Nancy Towberman at M/S A-462. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

Additional Information:

Working Title Position Number
Tax Program Technician II 564 - 622 - 9588 - 001
Location County
ARM Division, Various SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Nancy Towberman
(916) 845-6950

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.