**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the direction of the Administrator II, the individual who fill this position will become a valuable member of the ARM Division Career Center Training Team. The incumbent will be involved in every facet of the training process. This will include the development of new courses, including EDR. In addition, the trainers update and work to improve existing courses and prepare and present materials before staff from throughout the department. The incumbent must be committed to providing quality customer service while enjoying what they do and whom they work with on a daily basis. The Career Center Training Team is committed to providing training in a new and innovative manner.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
• Minimum of two years experience in PIT Collections/Contact Center at the FTB.
Excellent communication skills, both oral and written.
Previous training or presentation opportunities either in government or private sector.
Ability to speak confidently in front of a group or class.
Excellent interpersonal and customer service skills.
Strong organizational and time management skills.
Ability to work independently and in teams.
Ability to adjust to changing situations and priorities
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
Flexible and creative.
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
SUPPLEMENTAL APPLICATION: In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be one page, using 12-point font, (either Arial or Times New Roman) 1-inch standard margins and include your first and last name in the upper right-hand corner. Respond to the following supplemental statement:
Describe a situation when you had to use tact and good judgment in communicating with a customer / taxpayer.
What was the situation?
What did you do?
What was the outcome?
In your response, please include the following:
How long you held the position(s)
A supervisor’s name(s) who can verify the information
*A completed application includes the position title, position number and contact person’s name in the job title line. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Rick Bennet at M/S A-243. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Position(s) may become permanent. Multiple positions may exist for this vacancy.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.