Link to Dept Website

Salary: $4,619.00 - $5,897.00
Posted: 04/22/2013

Job Description:


The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 8,000 permanent and seasonal employees. The mission of the Department is to serve and safeguard the people and protect the property and resources of California.

CAL FIRE is an equal opportunity employer, providing equal opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age or sexual orientation. CAL FIRE offers well-paying careers and opportunities for advancement.

When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. We hope that you will consider a rewarding and challenging career with CAL FIRE!


Under the direction of the Information Technology Customer Services Manager, the Associate Information Systems Analyst:

  • 45% *Responsible for the repair and maintenance of the desktop computers at one or more CAL FIRE protective units. *Will drive state vehicle to outlaying facilities and effect repairs onsite (Averaging 2-3 hours per day driving), supporting both networked and stand-alone personal computers.

  • 30% *Performs the installation of software and hardware, providing minor support to customers for software purchased and/or applications developed by the department. *Supports Microsoft Office productivity tools and other commercial-off-the-shelf software. Coordinates problem resolution and escalates issues as needed, either to the unit, his/her supervisor, or to the Tier III support in Sacramento.

  • 15% *Performs minor network additions and revisions – adding patch cables, users, replacing switches, or wireless access points. Working with Sacramento elements of Information Technology, or their OCIO designate, acts as technical representative for repair of CAL FIRE workstations and network infrastructure. *Maintains a current inventory of all hardware and software in the area of responsibility.

  • 5% *Reviews requests for additional or replacement of personal computer hardware and software equipment for accuracy, appropriate technology and technical application. *Maintains purchasing and contracting audit files to ensure compliance with all applicable procurement rules including solicitations, awards, and inspection of equipment and software upon receipt.

  • 5% *Provides informal training to customers on the proper use of hardware, vendor software, and operating systems. With input and assistance for headquarters IT staff, documents procedures for use by field personnel. *Attends meetings and conference calls. *Responds to priorities assigned by the Customer Services Supervisor, Region, and Unit personnel. Submits timesheets, travel claims, and leave requests per direction.

*These are the essential functions for this position. Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of a reasonable accommodation.


Include position number 541-021-1470-708 and working title in the Job Title Section of the Examination and/or Employment Application (STD. 678). Send your completed STD. 678 and resume to CAL FIRE Information Technology Services, Attention: Keith Barton, P.O. Box 944246, Sacramento, California 94244-2460.

Additional Information:

Working Title Position Number
Desktop Support Analyst - San Diego 541 - 021 - 1470 - 708
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
CAL FIRE - Information Technology Services
P.O. Box 944246
Sacramento 94244-2460
Keith Barton

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.