Title: BUSINESS TAXES REPRESENTATIVE Salary: $3,106.00 - $4,670.00 Posted: 04/17/2013
All applicants will be considered. However, SROA/Surplus will be given priority (be sure to attach proof of this status to your application). Under close supervision of the Business Taxes Administrator I, the Business Taxes Representative (BTR) is assigned cases by terminal digit and/or other means on active, closed, and revoked sales and use tax accounts up to but not limited to $50,000. (In general, accounts over that amount are assigned to the specialist.) The BTR must keep the supervisor informed of complex issues on assigned cases. The accounts are worked from the office by telephone and/or mail using an inside collection program. When necessary and warranted, field calls will be made to the business location and/or other locations. Work is performed by use of a personal computer in accessing the individual’s caseload. Actions taken are initiated and recorded on the personal computer, as are the case notes. Performs other job related duties as required. Interested candidates must meet educational requirements. The position requires the incumbent to be fingerprinted. More than one position may be available.
Candidate must be able to perform the essential job functions with or without reasonable accommodation.
Supplemental Questionnaire: In addition to the Standard State Application (STD. 678), no more than a two-page typed response to the following questions must be submitted with your application. Furthermore please include college transcripts from all colleges attended for verification of the minimum qualifications for this position:
1. Describe your vision of customer service and how you would provide good customer service as a tax collector.
2. Describe your experience analyzing and/or reviewing financial data and how such experience would benefit you as a Business Taxes Representative.
3. Summarize an experience that best exemplifies your ability to work under pressure, and meet deadlines.
4. Describe the techniques you use to maintain high productivity in your current or previous job.
Applications submitted without a completed questionnaire, transcripts and application (STD. 678) will not receive further consideration for this position.
290 - 283 - 8690 - 950
BOE/SUTD/Norwalk District Office
Final Filing Date:
BOE/SUTD/Norwalk District Office P.O. Box 409 Norwalk CA. 90651-0409
Thanh Nguyen (562) 466-1549
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