Link to Dept Website

Salary: $2,638.00 - $3,209.00
Posted: 04/17/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the direct supervision of a Tax Program Supervisor and the technical direction of a Tax Program Technician II, you process the HOH/STARS workloads. The assessment activities include making accurate audit determinations by interpreting tax laws and applying audit procedures. The resolution activities include resolving audits, ensuring compliance with tax laws, educating the taxpayer, and providing quality customer service. The resolution workload requires the technician to resolve audit issues pertaining to any of the automated audit programs which are: Head of Household (HOH), Selection of Tax Returns for Automated Audit Review System (STARS) and Tax Exempt Bond Interest (TEBI). Technicians are expected to rotate between the assessment and resolution work.


  • Experience analyzing and resolving PIT accounts.
  • Working knowledge of TI, PAWS, ADCORR, and the PIT collection system.
  • Knowledge of Personal Income Tax laws (PIT) and familiarity with State & Federal Forms.
  • Strong analytical, organizational, and time management skills.
  • Excellent communication skills (Both oral and written).
  • Self-motivated, enthusiastic, flexible, and customer service oriented.
  • Ability to work in an environment where priorities may change

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit ALL of the following documents:

In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point Arial font, 1-inch standard margins and include your first and last name in the upper right-hand corner. Respond to the following supplemental statement::

  • Describe a situation when you had to use tact and good judgment in communicating with the public.
    • What was the situation?
    • What did you do?
    • What was the outcome?

*A completed application includes the position title, position number and contact person’s name in the job title line. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Elizabeth Martinez at M/S F-310. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy

RPA #s 1213-0355 - 1213-0358 & 1213-0366 - 1213-0367

Additional Information:

Working Title Position Number
Assessment / Resolution Technician 564 - 348 - 9587 - 003
Location County
Federal & State Special Audit Sect / Automated Audit SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Elizabeth Martinez
(916) 845-2097

Special Requirements:
Background Check Required

Use your browsers "BACK" button to return to your results/listing page.

Start A New Search

Enter your email address to be notified when new TAX PROGRAM TECHNICIAN I, FRANCHISE TAX BOARD vacancies are posted.

Start A New Search

View in Printer
Friendly Format

Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.