**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the direction of an Administrator I, the Senior Compliance Rep/Principal Compliance Rep serves in a lead capacity providing technical assistance for field collection compliance representatives and may act as a back up lead to the public counter staff. This work requires resolution of Personal Income Tax, Business Entity Tax, and non collection issues. The lead is responsible for providing on site assistance and training to staff including outside the office with the public. The lead will also assist with staff assignments to ensure adequate back up counter coverage, review completed staff work to ensure proper account analysis and action, assist with training and development of staff, review accounts for quality and resolution determination. The lead is responsible for review of warrants, legal actions, and may act as a hearing officer for asset seizures and FAN cases. Position may require the incumbent to work 8:30am to 5:00pm shift.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Please see the Senior / Principal Compliance Representative classification specification for specific required knowledge, skills and abilities.
DESIRABLE EXPERIENCE/QUALIFICATIONS :
PIT and BE technical knowledge and experience applying tax laws.
Ability to manage multiple assignments and meet deadlines.
Ability to be flexible and productive in response to changing workloads and priorities.
Organizational, written and oral communication skills.
Ability to exercise good judgement and dependability.
Excellent customer service skills and interpersonal skills.
Reliability, professionalism and courtesy.
Ability and desire to train and develop staff.
Knowledge and experience in reviewing staff work on TI, ARCS, BETS for assigned accounts.
Knowledge and experience performing transactions for both PIT and BE.
Communication skill (written and oral) for special projects or development of procedures.
Ability to work independently and as a member of a team
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. Candidates who have completed the most recent Senior Compliance Representative exam are encouraged to apply. A training and development assignment (T & D) may also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : Interested applicants must submit ALL of the following documents:
SUPPLEMENTAL APPLICATION: In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than one type-written page in length, using 12-point Arial font, 1-inch standard margins and include your first and last name in the upper right-hand corner. Respond to the following supplemental question:
As a field office lead, you may encounter complicated collection accounts that require more thorough review. Please provide a specific situation where you had to research, interpret and implement tax law on complex collection cases. State who you collaborate with, obstacles and/or challenges you faced, and whether you were successful.
Please include the following information as it relates to the situations(s) you describe in the supplemental application:
Employer (s) name and unit/group
How long you held the position(s)
A supervisor’s name who can verify the information
*A completed application includes the position title, position number and contact person’s name in the job title line. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Holly McDonell at M/S L-9. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.
RPA # 1213-0379
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.