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Salary: $4,619.00 - $5,897.00
Posted: 04/09/2013

Job Description:


Under general supervision of the Staff Services Manager I, the incumbent performs a variety of tasks in connection with the analysis, development, procurement, and support of electronic information processing systems, multi-function automated office systems, and microcomputer systems. The activities performed are primarily in support of the Department’s standard desktop computing systems, with emphasis on software licensing, tracking, and procurement. Duties include, but are not limited to the following:

  • Customer/Technical Support: Provide customer support, guidance and information to Department employees in response to software licensing inquiries. Assist in maintaining the Technical Support Center automated asset and call tracking/reporting system.
  • Software Management: Assist in the coordination of procuring software. Maintain and oversee the management of software licensing for the Department of Education.
  • Analytical: Using statistical analytical, and system development life cycle methodologies, track and compile data on the asset auditing tracking system relative to performance diagnostics and usage. Provide statistical data for management reports.
  • Telecommunications Support: Provide back-up support for the Department’s telecommunications system and services, wireless voice communications and the voice and data telecommunications infrastructure for the Department.
  • Team Projects: Work with other units in the division to provide technical expertise and resolve problems within the desktop personal computer and Office Automation environment specifically with regard to software licensing.


  • Strong written and oral communication skills
  • Ability to work with customers in a courteous and professional manner
  • Ability to work as a team player on various technical/logistical projects
  • Support management and the missions and goals of the division and unit
  • Strong office automation and information technology skills
  • Excellent analytical and collaborative skills


Individuals who have eligibility for appointment to the above class (e.g., transfer, list, reinstatement). All applicants must clearly indicate the basis of their eligibility in the “Explanations” section on the Standard Application Form (Std 678). Employment provisions as outlined by the California Department of Human Resources’ State Restriction of Appointments (SROA) policy will prevail. In addition, current or future executive orders relative to filling vacant positions may also affect this process. Applications will be screened and only the most qualified will be interviewed.

PLEASE NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the applicant will be removed from the eligibility list.


Submit a State Application (Form 678) to:
Angela Nubla
Technology Services Division
1430 N Street, Suite 3712
Sacramento, CA 95814


Additional Information:

Working Title Position Number
PC 2523 174 - 291 - 1470 -
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
04/30/2013 None Specified
Contact Unit/Address Contact Name/Phone
Technology Services Division
1430 N Street, Suite 3712
Sacramento, CA 95814
Angela Nubla

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.