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Salary: $3,106.00 - $4,670.00
Posted: 03/18/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

The Oakland Field Office is conducting a search for an individual to join our team. Under the direction of the Field Collection Supervisor, a Compliance Representative (CR) resolves personal income tax and business entity accounts. You will respond to and initiate contacts with debtors and their respresentatives by phone, conducting field visits to debtor's residence and business locations and debtor visits to the office. The CR maintains an inventory of collection accounts and utilizes available resources to obtain contact and asset information to secure payment in full. The CR applies their analyzing skills to determine the appropriate decision is made with each action and collection account. The CR reviews these accounts for correctness, explains assessments and or filing requirements, gathers information and initiates legal actions to collect the balance due.


  • Knowledge of Personal Income Tax (PIT) and Business Entity (BE) laws, policies and procedures
  • Knowledge of FTB systems such as TI, ARCS, DMV, INC
  • Exercises patience and uses creativity
  • Knowledge of the PC, including Excel and Word applications
  • Experience in collections
  • Strong oral and written communication skills
  • Strong work ethic, able to multitask
  • Strong technical, analytical, interpersonal skills
  • Ability to use good judgment when analyzing data and situations, draw sound conclusions and take effective actions
  • Excellent customer service skills to resolve customer issues effectively, efficiently, and with courtesy
  • Strong organizational skills and the ability to effectively manage multiple tasks

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

If interested, please submit a completed Standard State Application (STD 678), a list of current and previous supervisors with phone numbers and a resume. APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Sharon Jones at M/S L-8. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.

RPA #1213-0265

Additional Information:

Working Title Position Number
Compliance Representative 564 - 644 - 8619 - 003
Location County
Field & Complex Account Collection Bureau - Oakland ALAMEDA
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Sharon Jones
(510) 622-4657

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.