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PUBLIC HEALTH, DEPARTMENT OF

Title:  PROGRAM TECHNICIAN II
Salary: $2,638.00 - $3,305.00
Posted: 11/08/2013

Job Description:

JOB SUMMARY:

Under general supervision, the Program Technician II (PT II) reviews and processes the more complex assignments such as reviewing and processing citations, complex licensing activities, multiple data system entry, analysis function, and providing technical assistance to health care providers and patients’ family members.

DUTY STATEMENT:

35% ASPEN CENTRAL OFFICE SYSTEM DATA ENTRY – enters renewal survey information into Federal Computer Network, ASPEN CENTRAL OFFICE SYSTEMS (ACO), ASPEN COMPLAINT TRACKING SYSTEM (ACTS)- enters updates, complaints, change of addresses, etc. Maintains log of activities. This is a federal computer-operated modem system that the PT II must program for compatibility to our department in-house computer system in order to input or retrieve information. It is a complex data entry system, which operates with its own Hotline trouble-shooting staff. The PT II would be expected to analyze a problem and determine when the problem is a modem, telecommunications problem, a systems problem or a problem with the federal system based in Baltimore, then contact the appropriate agency.

ASPEN COMPLAINT TRACKING SYSTEMS (ACTS) – Enter Complaints from Facility, Patient, Family and Other Agency etc. via mail, phone calls, and faxes.

30% Surveys – Processes surveys for all health facility types (SNF, ICF, GACH, HHA, Surgical Clinics, APH, PTIP, etc.). Enters Federal deficiencies via diskette into ASPEN, corrects and formats evaluators’ narratives; enters state regulations into ACO, types deficiency narratives. Responsible for all areas of process, including typing appropriate cover letter for survey, copying, and mailing. Upon receipt of facility’s Plan of Correction, assembles survey packet for entry into ACO or if initial, forwards packet to Center for Medicare and Medicaid Services CMS, and/or Provider Certification Section.

20% Computer Entry/Reports – Responsible for establishing both licensed and unlicensed facility files in ELECTRONIC LICENSING MANAGEMENT (ELMS) with assignment of I.D. number. This includes PTIP, ASC, O.T., etc. Responsible for producing a number of reports for L&C and other public agencies, i.e., surveys, Facility Profiles, Citation Reports, etc. Also produces numerous reports from ACTS system; facility reports for survey purposes, weekly and monthly reports for district activity and updating.

10% Certification – Responsible for establishing certification records in ASPEN (ASE) system. Enters renewal information and terminations. Maintains information in computer system for Certification & Transmittal form (C&T), organizes with appropriate survey forms, processes for signature by evaluator and supervisor, and forwards to Center for Medicare and Medicaid Services (CMS) and Provider Certification Section when appropriate. Enters new provider numbers into computer systems.

5% Develop and update monthly spreadsheet for overtime reporting for the program. Other duties as required such as ordering of supplies and as backup to Personnel work.

DESIRABLE QUALIFICATIONS:

The San Diego North District Office is currently looking for individuals who have experience with the following:

• Effective communication skills

• Knowledge of modern office equipment

• Ability to follow written and verbal communication

• Meet and deal tactfully with the public

• Prepare correspondence

• Evaluate situations accurately and take effective action

• A sense of humor

• Ability to multi task

• Ability to remain calm under pressure

• Ability to work as part of a team and individually

• Detail oriented

• Good time management skills

HOW TO APPLY:

Interested applicants must submit ALL of the following (to the contact listed on this posting):

• A completed Standard State Application (STD 678)*

*A completed application includes the Position Title, Position Number, and your eligibility in the Job Title line and MUST be signed and dated. Candidates who do not submit all of the required documents (incomplete application packages) will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview.

ADDITIONAL INFORMATION:

**Faxed, emailed and hand delivered applications will not be accepted**

**A 60 day candidate pool will be established for subsequent vacancies**

**Multiple positions may exist for this vacancy**

**All Methods of appointment may be considered. Employees applying for this position who wish to be considered on a transfer basis must meet the minimum qualifications for the classification per DPA Rule 250. You may be required to provide copies of your college transcripts or a copy of your college diploma if applicable**



Additional Information:

Working Title Position Number
None Specified 580 - 861 - 9928 - XXX
Location County
San Diego SAN DIEGO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
San Diego North District Office
7575 Metropolitan Dr., Ste 104
San Diego, CA 92108
Carol Littler
(619)278-3700
Carol.Littler@cdph.ca.gov

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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.