**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of the Administrator I, the incumbent will be responsible for two workloads. First, the incumbent will maintain an inventory of accounts to take collection action and make outgoing calls to taxpayers and third parties. Second, the incumbent will assist customers at the public counter pertaining to the collection and resolution of complex and sensitive Personal Income Tax and Business Entity accounts. The incumbent must be able to work well under stress, analyze documents thoroughly, explain applicable tax laws to taxpayers, and apply appropriate collection remedies to accounts. The incumbent is required to actively work towards creating a strong team environment. Successful candidates must possess the ability to deal with irate or difficult taxpayers. The incumbent will effectively communicate with others and conduct his/herself in a professional manner at all times. The incumbent is also expected to demonstrate a high degree of initiative, prudence, analytical ability, verbal as well as written communication skills, and be independent in judgment decisions. The incumbent will also be responsible for providing the highest quality customer service to our internal and external customers. Position requires incumbent to work 8:00 am until 5:00 pm.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
Knowledge of the PC, including Excel and Word applications.
Excellent interpersonal and customer service skills.
Ability to effectively deal with the public and establish and maintain positive working relationships.
Ability to handle changing priorities and work under pressure.
Excellent communication skills, both verbal and written.
Willingness to adjust work schedule to meet operational needs
Strong organizational and multi tasking skills
Ability to effectively work independently and in a team environment
Bilingual: Fluent in Spanish
WHO MAY APPLY : Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY : If interested, please submit a completed Standard State Application (STD 678), resume and a list of current and previous supervisors with phone numbers.
APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Iselma Bueno at M/S L-8. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.
RPA # 1213-0219
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.