Under the general supervision of the Team Manager, Staff Services Manager I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process.
The Office Technician (General)-Case Service communicates with as first point of contact with applicants and consumers regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes; gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations; obtains medical records from consumers to assist the QRP determine eligibility for LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program; assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed; Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.
• Good communication skills;
• Willingness to learn;
• Ability to use various assistive technology communication devices, and other adaptive resources in order to meet the needs of individuals with different abilities and diverse backgrounds;
• Ability to use good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations in order to identify solutions applicable to a consumer’s specific inquiry or situation;
• Knowledge of reference materials and local resource materials developed for this use;
• Ability to compose and type short letters;
• Ability to interact in a team environment with consumers and coworkers in a professional manner, and with integrity and respect;
• Ability to follow approved Departmental policies and procedures.
WHO MAY APPLY: Individuals who have list, transfer or reinstatement eligibility for appointment to the above class. In order to be considered for this position, please state the basis of your eligibility (e.g., transfer, list, reinstatement) in Section 12 of the application (Form STD 678). Employment provisions as outlined by the Department of Personnel Administration's State Restriction of Appointments (SROA) policy will prevail. May also consider a Training & Development assignment when applicable.
For a complete job description, please contact Suzan Medrano, at (562) 465-0541. All interested applicants must submit a standard State Application Form STD 678 (with original signature), and must clearly indicate the basis of their eligibility in line item number 12 (explanation) of the STD 678. In addition to the State Application Form STD 678, applicants must also submit a cover letter and resume.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.