Title: BUSINESS TAXES REPRESENTATIVE Salary: $3,106.00 - $4,670.00 Posted: 05/02/2013
The Board of Equalization, Customer Service and Publishing Division is looking for a Business Taxes Representative (BTR) to work in the Taxpayer Information Section. The Taxpayer Information Section responds to over 600,000 calls and 20,000 e-mails per year, providing customers and taxpayers with information on a wide range of tax areas covering sales and use taxes, 25 special tax areas (environmental, hazardous waste, recycling, etc.) and property taxes. The BTR will provide technical advice in writing and verbally to employees and taxpayers concerning the programs administered by the Board of Equalization (BOE). They will assign, review and track the work of Tax Technicians. In addition, they will assist with the development and training of others. The position is will be located in BOE’s branch office location in the Culver City area of Los Angeles. Travel will be required for this position, initial training will consist of several weeks of overnight travel, and subsequent training may require overnight travel for up to a week per training session. This is a limited-term position with the possibility of becoming permanent. Interested candidates must meet educational requirements. Interested candidates must meet educational requirements. Training and Development assignments may be considered. Applicants requesting a Training and Development Assignment are not required to meet the educational requirements at the time of hire; however, the educational requirements must be met by the conclusion of the Training and Development Assignment. All applicants will be considered; however, SROA/Surplus will be given priority.
As part of the application process for the BTR, please complete the statement of qualification questions, which are listed below. The statement of qualifications must be submitted with your application and your response should be no longer than 3 pages.
1. Provide a brief description of relevant work experience that best qualifies you for this position, including any experience working in a fast paced, high pressure environment with changing priorities.
2. Being the lead subject matter expert for a program can be challenging. Provide us with the steps you would take to ensure success in meeting this challenge for a new call center.
3. Describe what accountability means to you and how you have demonstrated accountability in the past.
290 - 316 - 8690 - 900
Taxpayer Informtion Section
Final Filing Date:
Taxpayer Informtion Section 450 N Street MIC: 90 Sacramento CA 95814
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.