Under the general supervision of the Team Manager, Staff Services Manager I, the Office Technician (General) independently provides technical and clerical support to the Team Manager, and the VRSD team by performing specialized duties related to the vocational rehabilitation services delivery process.
The Office Technician (General)-Case Service communicates with as first point of contact with applicants and consumers regarding the DOR VR program; uses good judgment and awareness and knowledge of disability conditions to independently act, respond, and assist with various consumer situations; responds to inquiries from consumer-related external stakeholders to expedite timely provision of information and services; provides information to applicants and consumers in person and on the phone regarding various DOR processes; gathers information from consumer necessary to research answers or solutions to a variety of inquiries or situations; obtains medical records from consumers to assist the QRP determine eligibility for LEAP and/or Schedule A employment programs; consults with consumers to provide information and to answer questions regarding DOR procedures and processes to procure goods and services for participation in the VR program; assists consumers with completion of authorizations for services; tracks and implements plan related services for consumers; reviews incoming invoices to ensure proper completion (accounting codes) for payment processing and prepares Invoice Dispute Notifications (STD 209) as needed; Sends letters and makes phone contact with consumers, vendors, and service providers to implement the VR activities identified in the Individual Plan for Employment (IPE); processes incoming and outgoing mail for unit including specialized mailing as needed; sends electronic requests to route, transfer, and close cases as assigned and other duties as required.
Communicate regularly with VR staff; provide excellent customer service to both internal and external customers; ensure the timely movement of a consumer through the vocational process, including but not limited to, monitoring of case status, compliance with mandated time frames, signatures, periodic progress updates, and annual reviews; interacts with consumers and coworkers in a professional manner, and with integrity and respect. Attempts to resolve individual’s concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed.
WHO MAY APPLY:
SROA/SURPLUS, REEMPLOYMENT AND INTERNAL CANDIDATES ONLY NEED APPLY: Applicants who are on the SROA/Surplus and reemployment lists, and current DOR employees who have eligibility for appointment to the above class (e.g., transfer, list, reinstatement) will be considered for an interview for this position. Employment provisions outlined by the California Department of Human Resources’ (CalHR) State Restriction of Appointments (SROA) policy will prevail. The DOR may also consider T&D and LEAP.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.