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Salary: $5,573.00 - $7,113.00
Posted: 02/26/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

GENERAL JOB DESCRIPTION: Under the general direction of the Section Manager, you will serve as one of two Program Managers for the PIT Manual Process Collection Unit of the Tax Account Resolution Section. Working through Administrator I’s, you plan and direct the activities of collection teams at the Compliance Representative and Senior Compliance Representative levels. The collection teams’ activities include proactively resolving delinquent accounts by locating and contacting the delinquent taxpayer and/or locating assets and taking involuntary collection actions. Their activities may also include responding taxpayers and third parties who call or write in response to automated collection notices. As part of the ARM Division Leadership Team, you are responsible for identifying issues and trends that impact the Division and collaborating with your peers throughout the Division on issues and/or decisions that may impact their program area(s).

As the PIT Manual Process Unit Program Manager, you will:
  • Through the Administrator I’s, plan, organize, and direct the collection activities and workload management of your teams that perform proactive collection activities on delinquent PIT cases. You are responsible for the volume and quality of work flowing into and out of the Program. You ensure that procedures and training needed to do the Program’s work are in place and they correctly reflect current law and policy. You ensure that Customer Service Program goals are met. You do this by ensuring the Program maintains adequate staffing levels and team members are meeting performance expectations. You are responsible for implementing changes required by new systems implementation and changes to existing systems.
  • Develop your Administrator I’s which includes conducting regular one-on-one meetings with them to: provide feedback on their performance, coach and guide them to help meet goals; ensure they are getting the tools and training they and their team members need to perform their duties; discuss general concerns to help prevent future performance issues. You are also responsible for ensuring the Program’s leadership team provides timely probation reports and annual performance evaluations, as well as effectively addresses performance issues.
  • Establish goals and workload strategies at the program level to meet objectives that align with the Department’s Strategic Plan and Division’s Business Plan. In doing so, you develop an annual Business Plan and report monthly on the progress of the plan’s goals. You modify goals and strategies when necessary. You prepare the Program’s Budget/Work Plan, projecting the Program’s performance for the year and reporting on significant variances.
  • Collaborate with your peer Program Manager to develop new processes, programs, policies, and procedures to improve workload efficiencies and productivity within the Program.
  • Represent the Bureau and/or Division on special work related teams or projects having divisional, departmental and/or statewide impact on the collection program. These activities may include making presentations about the ARM Division to internal or external stakeholders.
  • On an as-needed basis, act as back up for the Section Manager and/or other Administrator II’s in the section.


  • Ability to actively participate with co-manager and others to complete assignments and achieve desired goals
  • Ability to motivate, mentor, build productive teams and lead others through change
  • Self motivated and ability to be open-minded, fair and objective
  • Ability to effectively plan, organize, and manage multiple workloads and priorities
  • Ability to present ideas and information effectively, both orally and in writing
  • Initiative to identify ideas on how to improve efficiencies and processes
  • Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the Department/Enterprise
  • Experience or knowledge in Project Management (IT and/or non-IT)
  • Knowledge of Business Process Management
  • Knowledge of budget planning
  • Experience or knowledge in collection policies, tools and industry trends
  • Experience or knowledge in FTB’s collection systems and PIT and BE Tax Law
  • Knowledge of ARCS workflow strategies
  • Involvement in a diversity of activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise
  • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit a package containing ALL of the following items:

In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 11-point font, 1-inch margins, and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question:

  • Please discuss your experience, skills, significant tasks, projects, activities, and operations that relate to the desirable experience/qualifications listed in this Job Opportunity Bulletin.
  • Please include the following:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Teri Dowd at M/S A-447. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.

RPA #1213-0165

Additional Information:

Working Title Position Number
PIT MP Unit Manager 564 - 642 - 4357 - 001
Location County
ARM Division: Statewide Collection Bureau SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Teri Dowd
(916) 845-4345

Special Requirements:
Background Check Required

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