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Salary: $5,849.00 - $7,464.00
Posted: 02/25/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the general direction of the Manager, IT Asset Management and Service Desk Section of the Operations Management Bureau (OMB), as the manager of the Knowledge Management Unit (KMU) you provide management oversight and are responsible for planning and directing the activities of staff assigned to finding, organizing, publishing, and training about information technology (IT) knowledge. This includes working with customers and IT partners for the creation and maintenance of procedures and processes. In addition, you provide leadership to your team, which includes motivating, inspiring, and leading by example. You coach, mentor, and apply the principles of personnel management to help your team provide the best service and products to their customers. You provide the tools necessary for team members to reach their professional goals and to attain maximum productivity. You ensure the OMB vision is implemented. You review the work of your team to ensure quality standards are met using various tools. You continually improve current processes, and procedures, create new and retire old processes, and collect and report meaningful metrics. All duties are performed within the framework of the Department’s mission and values, and in accordance with the Department’s Policies and General Procedures.


  • Excellent colaboration and customer service skills with the ability to address multiple tasks and prioritize
  • Experience leading a team of technical/analytical staff to successful outcomes
  • Demonstrated knowledge of FTB business areas and IT needs
  • Demonstrated knowledge of IT Asset Management policy, standards and process
  • Experience reengineering existing and implementing new processes
  • Demonstrated human resources skills
  • Knowledge of ITIL Framework/ITIL certification
  • Demonstrated project management skills

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit a package containing ALL of the following items:

In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question:

  • Tell us about a project or situation where you felt that the existing processes were no longer suitable.
    • How did you determine this?
    • How did you derive and guide a new approach?
    • What challenges did you face and how did you address them?
  • Please include the following:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Julie Moreno at M/S F-250. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.

Additional Information:

Working Title Position Number
Manager, Knowledge Management Unit 564 - 799 - 1384 - 001
Location County
IT Asset Management and Service Desk/Knowlede Management SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Julie Moreno
(916) 845-3460

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.