Job Description: Duties Under the general supervision of the Lottery Ticket Sales Supervisor, responsibilities include: Manage the Scratchers® ticket inventory for retailers within an assigned territory ; researching, compiling, and evaluate a variety of information such as sales data/trends contained in various reports; review play styles, prize structures of games in various locations, and retailer demographics; and assess the impact promotional events will have on ticket sales; accept calls from retailers and call retailers to gain retailer order acceptance and motivate retailers to confirm and activate tickets; place orders at designated times and appropriately document orders by entering information into a computer terminal and verifying all computer entries to ensure orders are properly keyed; assess and resolve daily ‘shortage reports’ for retail outlets with insufficient inventory (E-Z Ship retailers with insufficient inventory to last until the next normal order cycle) and resolve in a manner which provides a variety of sufficient Scratchers® inventory to meet Lottery sales goals; work with District Sales Representatives and District Offices to maximize sales and assist in resolving problems such as lost, stolen, and/or delivery errors; work with the senior level staff to resolve issues such as transfer of tickets or changes in retailer ownership; keep retailers informed of pertinent information such as new games, game features, sales promotional events, sales campaigns, and/or monies owed; provide support to the Lottery’s Security Division on courier and/or retailer investigations; and provide consultation and presentations to Sales and Marketing Division management. Desirable Qualifications Applicants applying for this position should: Have good written and verbal communication skills. Have good interpersonal and customer service skills. Have a demonstrated ability to research and interpret data. Possess knowledge of a personal computer and use of spreadsheet applications. Who Should Apply Applicants should be state employees who are currently in the Lottery Ticket Sales Specialist classification, or have current list or transfer eligibility for appointment to this class. Applications will be screened for eligibility and only those that best meet the requirements of the job will be considered. Appointment is subject to SROA/Surplus provisions. List Position Number and RPA Number in “Job Title” section of the application.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.