This position requires the incumbent maintain consistent and regular attendance; communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools and equipment; complete assignments in a timely and efficient manner; and, adhere to departmental policies and procedures regarding attendance, leave, and conduct.
The Associate Governmental Program Analyst performs a wide range of complex, technical and analytical tasks related to the support of the district office. Responsible for the coordination, review, and analysis of survey and complaint data required by Federal and State mandates. Responsible for gathering, sorting, analyzing and monitoring information related to complaints and enforcement activities and in preparing monthly summary reports based on the results of the above analysis. Acts as liaison to Headquarters and field office personnel.
The AGPA is independently responsible for gathering, sorting, and analyzing a variety of complex reports generated from the Online Survey Certification and Report (OSCAR), the Electronic Licensing Management Systems (ELMS), the Automatic Survey Processing Environment (ASPEN) and other internal systems for presentation and interpretation to the District Manager and supervisory personnel. Reports to be analyzed contain complex technical information regarding facility’s compliance history with regulations, profile of each resident residing in the facility, dates facility was surveyed, man hours required for each survey, number of complaints received each month, etc.
The AGPA develops internal logs to maintain tracking and facilitate analysis of workload priorities and office systems to streamline workload processing and paperwork related to the above systems. Assists the District Manager with the analysis of CMS 670 data (survey time keeping), monthly complaint workload and yearly workload forecasts.
Upon completion of analysis, responsible for the preparation of monthly office workload performance summary reports showing the length of time between surveys, survey hours expended, number of evaluators required, complaint workload completed for the month. Correlates findings with established program performance and required Federal and State task requirements. Interprets data from these summary reports for measurement to evaluate if the district office is meeting workload standards and provides verbal and written reports to the District Manager. Prepares mandated report of district office work performance to the District Manager, Branch Chief, Chief of Field Operations and Deputy Director by identifying problem performance and production areas to the District Manager along with recommendations for corrective action for District Manager and supervisors' consideration.
The AGPA coordinates, monitors and tracks all activities related to the survey enforcement regulations and
procedures and ensures that all timeframes for notices, letters, plans of corrections and follow-up surveys are met. Coordinates with district office supervisors to ensure all surveys and follow up surveys are scheduled within federally mandated timeframes. Coordinates with the Life Safety Code Unit (LSC) supervisory staff to ensure the LSC survey process is completed in conjunction with the office Health Safety Surveys and that the LSC information is matched to the Health survey and uploaded into the National system. Tracks the survey process from when it should be done, when it is actually initiated, when the team exits, need for follow up surveys and all other enforcement activities by maintaining tracking logs in EXCEL for the District Manager and supervisory personnel.
The AGPA is responsible for accuracy, meeting mandated time frames, and maintaining an excellent understanding of ASPEN Suites so that once all paperwork and enforcement appeals are completed and the survey is finalized, the data can be transferred from the local office to the National data base. Responsible for monitoring, coordinating, drafting and tracking all steps of the informal appeals process, including enforcement letters, plan of correction notices, and Informal Dispute Resolution requests and responses.
For a complete job description, please contact Pamela Van Arsdale at Pamela.VanArsdale@cdph.ca.gov. All interested applicants must submit a Standard State Application form (STD 678) with original signature, and must clearly indicate the basis of their eligibility in the ‘explanation’ box of the STD 678. Applicants without eligibility information will not be considered. Appointment is subject to SROA and State surplus policies. Applications will be screened and only the most qualified candidates will be interviewed.
If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.
It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.