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Salary: $4,833.00 - $5,874.00
Posted: 02/12/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

The EDR Project's Business Process Management Center (BPMC) Section is looking for dynamic, innovative, and creative people to stand up this new section and launch a brand new program at FTB. Business Process Management (BPM) is a management discipline aimed at improving business process performance by linking FTB strategic goals to operational performance across the enterprise. BPMC works with FTB section managers and senior staff to implement consistent policies, standards, processes, and procedures for managing FTB's business processes; ensuring operational excellence. Under the direction of the BPMC manager, the BPM Analyst works closely with FTB and EDR project staff and management in perforrming activities related to the implementation and maturation of the BPM Methodology.


  • Knowledge of BPM methodology and FTB's business processes.
  • Knowledge of EDR Project objectives and FTB's Mission, Vision and Strategic Goals.
  • Technical writing experience such as: procedures, policy documents, and standards.
  • Experience using Visio, SharePoint, and Clearquest.
  • Knowledge of Organizational Change Management (OCM) proactices and experience performing OCM activities.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. Applicants who recently completed the new Staff Operations Specialist exam are encouraged to apply. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit a package containing ALL of the following items:

In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question:

  • The Business Process Management Analyst works with managers and senior staff to implement consistent policies, processes, and procedures for managing business processes. Provide a specific example of a situation where you had to develop and communicate a new or updated policy, process, or procedures.
    • What was the situation?
    • What factors did you consider when developing your communication approach?
    • What was the result?
  • Please include the following:
    • Employer(s) name
    • Your position/title(s)
    • How long you held the position(s)
    • A supervisor’s name who can verify the information

APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Marc Distefano at M/S L-283. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple positions may exist for this vacancy.

Additional Information:

Working Title Position Number
Business Process Management Analyst 564 - 781 - 5335 - 002
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Marc Distefano
(916) 845-6401

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.