Position number 817-331-8623-VAR
The Department of Child Support Services (DCSS) is currently accepting applications for two permanent full-time Child Support Technician positions. Are you looking for challenging and meaningful work? Are you a highly motivated person that values a positive and empowering work environment? If so, then DCSS is where you need to be! The mission of the Department is to promote the well-being of children and the self-sufficiency of families by delivering first-rate child support establishment, collection, and distribution services that help both parents meet the financial, medical, and emotional needs of their children. This is a great opportunity to work for a progressive and innovative organization that cares about California’s children, and to work with individuals who value and care about their staff. DCSS provides an environment where creativity and productivity are encouraged, recognized and rewarded. DCSS is a diverse, family-friendly organization that is conveniently located off Hwy 50 with FREE PARKING. To be considered for this Job Opportunity, applicants must have permanent civil service status, be reachable on an employment list, or have reinstatement eligibility.
DCSS is seeking an individual who is interested in learning new approaches within a dynamic automated environment. The successful candidate will have a challenging opportunity that will allow him/her to grow and develop professionally. Under the general supervision of the Staff Services Manager I, the Child Support Technician processes telephone inquiries via the automated phone system and responds to Self-Service Web inquiries and written correspondence for both IV-D Child Support cases and private Non IV-D Child Support cases. The Child Support Technician analyzes and evaluates the Child Support Enforcement (CSE) and KidStar systems in order to respond to general customer inquiries; respond to customer inquiries relating to private Non IV-D Child Support order payment processing and case management issues and educate callers on the self-service options available to them. The Child Support Technician also assists and educates customers that default out of the Interactive Voice Response (IVR) system. The Child Support Technician participates in various training activities and works as a member of a team striving to continually improve quality and customer satisfaction.
Employees should have a demonstrated capacity for assertiveness, firmness and discretion while maintaining courtesy, efficiency and effectiveness in communications with the public and with Department personnel. Excellent customer service skills with both internal and external customers are critical to this position; Call Center experience is desirable; as well as, fluency in Spanish! Ability to be flexible and adaptive to changes while maintaining a professional demeanor, when faced with frequently changing circumstances, including priorities, processes, and work assignments. Possess analytical skills to interpret and analyze data accurately to formulate conclusions and courses of action. Ability to identify problems and apply problem-solving techniques and processes to ensure problems are properly addressed. Possess active listening skills with the ability to extract pertinent and critical information and summarize it.
Knowledge and experience with basic personal computer components (i.e. Microsoft Excel, Word). Experience working with governmental rules and regulations; knowledge of the child support program is desirable to ensure program success. Excellent attendance and timeliness is a must, including the ability to adhere to a set schedule.
Ability to be dependable and to demonstrate a strong work ethic, accountability, and integrity. Ability to be conscientious and demonstrate attention to detail to ensure work products are completed thoroughly and accurately. Ability to maintain cooperative relationships with clients and coworkers. Ability to work productively in a team and fast-paced, production environment. Strong communication (oral and written) and interpersonal skills are critical to this position. Ability to interact with and relate effectively to individuals at all levels of an organization. Ability to act in an honest, fair, and ethical manner at all times and possess the ability to use good judgment, discretion, and maintain confidentiality.
Great sense of humor.
Applications will be screened and only the most qualified will be interviewed. The application screening criteria is based on the desirable qualifications of the position. Please ensure that your cover letter, resume, and application reflect these criteria.
WHO MAY APPLY:
ALL INTERESTED APPLICANTS MUST SUBMIT A STANDARD STATE APPLICATION FORM (STD. 678), WITH AN ORIGINAL SIGNATURE AND A COVER LETTER. In the Explanations section on the State application, indicate basis of eligibility (i.e.: list, transfer, Surplus, reinstatement, etc.) and the position number for which you are applying. Appointment may be subject to SROA/Surplus restrictions. Surplus applicants must attach a copy of their surplus letter with their application.
PLEASE NOTE: Possession of minimum qualifications will be verified prior to interview and/or appointment. If it is determined an applicant does not meet the minimum qualifications, the application will be forwarded to the State Personnel Board for review and the applicant's name may be removed from the eligibility list.
If you are applying for more than one recruitment, a separate application is required for each recruitment for which you would like to be considered.
||817 - 331 - 8623 - var
|Final Filing Date:
|Dept of Child Support Services
PO BOX 419064 MS-631
Rancho Cordova, CA 95741-9064