FRANCHISE TAX BOARD
Title: DATA PROCESSING MANAGER II
Salary: $5,849.00 - $7,464.00
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.
JOB DESCRIPTION :
Under the general direction of the Manager, IT Asset Management and Service Desk Section of the Operations Management Bureau (OMB), the incumbent is responsible for managing the section’s Workstation Support Unit. Within the scope of this position, the incumbent will plan, organize and direct the activities of staff who are responsible for providing analytical and technical assistance in response to desktop and mobile computing asset requests for hardware and software deployments from the FTB IT Asset Manager and internal customers via enterprise processes. All duties are performed within the framework of the Department’s mission and values, and in accordance with the Department’s Policies and General Procedures.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :
DESIRABLE EXPERIENCE/QUALIFICATIONS :
WHO MAY APPLY :
- Excellent colaboration and customer service skills with the ability to address multiple tasks and prioritize
- Experience leading a team of technical/analytical staff to successful outcomes
- Demonstrated knowledge of FTB business areas and IT needs
- Demonstrated knowledge of IT Asset Management policy, standards and process
- Experience reengineering existing and implementing new processes
- Knowledge of ITIL Framework/ITIL certification
- Demonstrated project management skills
- Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive
Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.
HOW TO APPLY :
Interested applicants must submit a package containing ALL of the following items:
SUPPLEMENTAL APPLICATION :
In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental question:
- Provide a specific example of how you created or reengineeed new or existing processes.
- What was the situation?
- What did you do?
- What factors did you consider when developing your communication approach?
- How did you implement the change(s)?
- What was the result?
APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Julie Moreno at M/S F-250. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.
- Please include the following:
- Employer(s) name
- Your position/title(s)
- How long you held the position(s)
- A supervisor’s name who can verify the information
|Manager, Workstation Support Unit
||564 - 799 - 1384 - 001
|IT Asset Management and Service Desk Section
|Final Filing Date:
P.O. Box 550
Sacramento, CA 95812-0550
Background Check Required
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It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.