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FORESTRY AND FIRE PROTECTION, DEPARTMENT OF

Title:  STAFF INFORMATION SYSTEMS ANALYST (SPECIALIST)
Salary: $5,065.00 - $6,466.00
Posted: 02/01/2013

Job Description:
ABOUT US:
The California Department of Forestry and Fire Protection (CAL FIRE) is California's fire department and resource management agency. The organization is comprised of nearly 8,000 permanent and seasonal employees. CAL FIRE’s mission is to serve and safeguard the people and protect the property and resources of California.

CAL FIRE is an equal opportunity employer, providing equal opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age or sexual orientation. CAL FIRE offers well-paying careers and opportunities for advancement.

When you join CAL FIRE, you join a family of employees that function as a team. You will build trust and friendship with your co-workers, as together you respond to emergencies and challenging situations. CAL FIRE provides employees with a variety of career choices and opportunities. We hope that you will consider a rewarding and challenging career with CAL FIRE!

DUTY STATEMENT:
Under the direction of the Information Technology Customer Services Manager, the Staff Information Systems Analyst (Specialist):

20% *Performs a variety of analytical, problem solving and administration activities in support of the CAL FIRE network infrastructure; including: Local Area and Wide Area Networks (WAN and LAN). *Analyzes situation, determines best course of action, analyzes error messages, resets switches and hubs, works with monitoring vendor to correct problems, analyzes cable and infrastructure issues); Virtual Private Networking (VPN) and Citrix software troubleshooting and connection (ISDN, phone line); Remote Access Services (RAS) software troubleshooting and connection (phone line and RAS 1500 trouble shooting); performs Incinet Administrator functions which includes setting up the Incinet kits and troubleshooting any computer-related problems that may arise during the incident), and other Information Technology supported computer related communications. *Maintains an accurate ongoing inventory of communications hardware and cable plants in assigned units.

20% *Performs a variety of analytical and administration activities in support of CAL FIRE’s Microsoft Windows server environment, including the maintenance and administration of File and Print Servers, Exchange Servers, and other enterprise servers. *Performs system administration of Active Directory and NTFS permissions to secure resources on both remote and local servers.

20% *Performs a variety of analytical and administration activities in support of end users, including hardware and software computer configuration, procurement, and phone support. *Acts as the first line Information Technology subject matter expert by working closely with customers and Information Technology staff to deploy standard solutions to their business needs. Effectively communicates technical information to non-technical users. Provides constructive and professional training on various hardware and software products used by customers.

10% *Acts as the 2nd Tier help desk support technician by responding to and completing assignments made by the first line help desk personnel. Close assigned Help Desk problem tickets by entering descriptive and structured reports into the Help Desk solutions database.

10% *Ensures CAL FIRE computing assets conform to set standards when purchasing new computers, recommends new computers to user base, replaces failed parts within a computer, and provides input into establishing new standards, Acceptable Use policy, security policy, asset management directives, and ensures anti-virus protection for all computers are up to date.

10% *Acts as the project manager for locally initiated Information Technology projects, and project coordinator for enterprise projects. *Performs logistics management and 3rd party vendor management. Functions as a team member on various technology projects by working independently to complete assigned projects and coordinates closely with other team members to ensure cohesiveness of project deliverables. Offers insight on technical solutions for the customer’s business needs. *Facilitates statewide installations with Sacramento ITS staff. Coordinates server maintenance, cable pulls, and specific large-scale software and hardware installations.

10% *Takes lead responsibility for IT-related issues in each specific unit within their jurisdiction and attend meetings, gathers and provides information, coordinates with other staff and end users. *Responds to priorities assigned by the Customer Services Supervisor, Region and Unit personnel, and the Enterprise Architecture Manager. Submits timesheets, travel claims, status reports and leave requests per direction.

*These are the essential functions for this position. Essential functions are those functions that the individual who holds the position must be able to perform unaided or with the assistance of a reasonable accommodation.

WHO SHOULD APPLY:
Priority consideration will be provided to those State employees with surplus or SROA eligibility. (Surplus candidates must attach a copy of your surplus letter to your application.) Candidates with eligibility on the State Personnel Board Staff Information Systems Analyst (Specialist) list, or who are able to transfer, demote, or reinstate, etc are welcome to apply for this vacancy. Applications will be screened, therefore, only the most qualified candidates will be scheduled for an interview.

HOW TO APPLY:
Please include position number 541-021-1312-907 and working title Field IT Coordinator - MVU in the Job Title Section of the Examination and/or Employment Application (STD. 678). Send your completed STD. 678 and resume to Keith Barton, Manager, ITS Customer Services, CAL FIRE, PO Box 944246, Sacramento, CA 94244-2460. Applications must be postmarked on or prior to the final filing date in order to be considered for appointment.



Additional Information:

Working Title Position Number
Field IT Coordinator - MVU 541 - 021 - 1312 - 907
Location County
2249 Jamacha Road, El Cajon, CA SAN DIEGO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
02/08/2013 None Specified
Contact Unit/Address Contact Name/Phone
ITS/Customer Services
PO Box 944246
Sacramento, 94244-2460
Keith Barton, Manager
(916) 324-3391
Keith.Barton@fire.ca.gov

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.