Link to Dept Website

Salary: $4,400.00 - $5,348.00
Posted: 01/31/2013

Job Description:


Under the direction of the Ombudsman, the Associate Governmental Program Analyst applies current business practices and personal initiative to perform duties which may include program analysis and evaluation, research, policy analysis, budgeting, and systems development such as the following: Supports the CAPCOA Small Business Compliance Assistance Committee to ensure that CA meets the requirements of the Clean Air Act Section 507. This includes developing sensitive ways of collecting data from 35 air districts, analyzing it for compliance with 507 (considering the size and differences among the districts), and forming the information into the statewide 507 compliance report that the Ombudsman submits to USEPA and the ARB Board. Incumbent will help structure a positive feedback mechanism to the districts to encourage compliance and accurate reporting and develop a draft workplan and budget for this function.

Incumbent receives inquiries and complaints from the Ombudsman website, email, phone lines, and referrals and is responsible for entering them into the tracking system accurately, researching the problem with inside and outside experts, analyzing the input for trend identification, and developing complete responses for the customer. The most complex or unusual issues must be developed into a case study which is shared with executive staff to help inform management and policy decisions.

Serves as primary staff for the foreign visitors program which includes oversight of the MOU's between ARB and foreign governments and primary responsibility for coordinating foreign visitor interaction with ARB staff. Incumbent must use correct protocol with foreign delegation liaisons and handle all meeting logistics, including coordination with ARB satellite offices, agenda preparation, and day-of-event trouble-shooting. Incumbent must perform this sensitive function independent of supervision.

As lead for Internet-based communication, the incumbent researches and analyzes social media, business web sites, on-line trade publications and other relevant data to appropriately advise Ombudsman on how to improve identification of and outreach to hard-to-find business owners/operators. The incumbent uses current knowledge of Internet and computer software applications to manage and maintain the OMB webpages and links, database, list serves, and shared drives, provides computer technology assistance to the department, and is the primary liaison with ARB's information management team on these issues. The incumbent uses current knowledge of web-based analytics to develop recommendations regarding use of Ombudsman web pages and links.

The incumbent researches, collects, and analyzes data from a variety of sources, as required by the Ombudsman and helps shape them into reports and public presentations. Incumbent is expected to independently develop tools and resources to strengthen ARB's ability to work with stakeholders including air districts, state agencies, and business resources, and performs other duties as required.

As a member of the Ombudsman team, the ability to maintain confidentiality is essential. The position requires excellent human relations and problem solving skills,the ability to work independently, and the ability to maintain a helpful and friendly attitude while managing multiple priorities, sometimes under tight deadlines. Discretion, thoroughness, and attention to detail are important. Creativity is encouraged. The incumbent is required to develop and maintain current knowledge of ARB policies and regulatory practices.


Qualified candidates will demonstrate:

Self-motivation and the ability to work well independently or as part of a team. Strong organizational skills, excellent time management and work habits, and a track record of increasing responsibility and initiative.

The ability to communicate effectively verbally and in writing and use appropriate Internet protocol.

A high degree of cultural sensitivity and the ability to build and maintain positive relationships with stakeholders of all levels.

Creative problem-solving ability.

The ability to use sound analytical judgment to notice and evaluate trends and assess their importance.

The ability to conduct secondary research and extract and report relevant meaning.

Familiarity with good business and customer relations practices.

Solid, current, computer skills.

Experience with Windows operating systems and other computer programs such as Word, Excel, Power Point, and Outlook.

Experience performing web-based research and knowledge of web-based data bases.

The most competitive candidates may have one year or more of work experience in a small enterprise environment (independent business, franchise, NGO, trade association). Graduation from an accredited college or university with a major in science, business, health, communications or a related field or the equivalent desired. For equivalency, up to two years of relevant work experience can substitute for up to two years of college. Environmental, regulatory, web development, multi-media presentation development or bi-lingual knowledge is an asset.


Qualified Staff Services Analyst candidates are encouraged to apply.

Applicants will be screened and only the most qualified candidates will be interviewed. This vacancy may be subject to SROA/Surplus provisions. Surplus applicants must attach a copy of their surplus letter with a completed standard State application (STD 678). On page one of your State application you must clearly indicate the basis of your eligibility: list appointment, transfer, SROA, surplus, re-employment, or reinstatement.

If interested, please submit a completed standard State application (STD 678) and any other relevant documents (e.g. unofficial transcript, copy of degrees, resume, etc.) to the attention of Jennette Bronner at the address below.

Additional Information:

Working Title Position Number
Associate Governmental Program Analyst 673 - 030 - 5393 - xxx
Will also consider hiring a(n)
STAFF SERVICES ANALYST (GENERAL) $2,817.00 - $4,446.00
Location County
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Office of the Ombudsman
1001 I Street, 24th Floor
Sacramento, CA 95814
Jennette Bronner
(916) 323-6791

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.