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Salary: $5,309.00 - $6,451.00
Posted: 01/29/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

The incumbent leads and is involved in various aspects of Enterprise Data to Revenue Project (EDR) business implementation including change management, business process reengineering, and training. The incumbent develops and produces reports, plans, surveys, articles, and other communications and analytical materials associated with EDR business implementation. The incumbent develops and gives presentations to external and internal stakeholders and works directly with EDR Project Directors, and all levels of management and staff, enterprisewide.The incumbent is a Division Change Champion Account Manager. The incumbent is the lead for a business implementation component, such as EDR training or business process reengineering.The lead is also the primary contact to the Solution Provider on these topics. The incumbent is a highly skilled analyst with strong written and oral communications skills.


  • Change management experience.Business process reengineering experience.
  • Project experience.
  • Enterprisewide program knowledge and experience.
  • Strong writing skills.
  • Experience writing implemetation plans, communication plans, survey reports, action plans, etc.
  • Strong public speaking skills.
  • Experience writing and giving presentations externally and internally.
  • Strong leadership skills.
  • Experience leading enterprisewide teams and projects.
  • Self-motivated.
  • Creative.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit a package containing ALL of the following items:

In order to be considered for this position, interested candidates must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point Arial font, 1-inch standard margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:

  • Describe your knowledge and work experience related to organizational change management.
    • Describe the situation and your role and responsibilities when you were responsible for an organizational change management effort/program.
    • Describe the change management discipline/philosophy you used.
    • Describe the organizational changes and their impacts to stakeholders.
    • Describe your change management team.
    • Discuss your primary change management challenges and how you overcame them.
    • Describe typical change management activities and strategies that you used.
    • Discuss why your change management effort/program was successful (or not successful).

APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Marlene Stamper at M/S L-283. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below.

Additional Information:

Working Title Position Number
Business Operations Specialist 564 - 781 - 5346 - 001
Location County
EDR Business Implementation SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Marlene Stamper
(916) 845-4194

Special Requirements:
Background Check Required

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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.