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FRANCHISE TAX BOARD

Title:  TAX TECHNICIAN, FRANCHISE TAX BOARD
Salary: $2,495.00 - $3,426.00
Posted: 01/28/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

JOB DESCRIPTION :
Under the supervision and guidance of an Administrator I and the technical direction of a leadperson, the Tax Technician assists customers in resolving their accounts through correspondence or telephone calls in a call center environment. Providing a high level of customer service, quality and meeting tight deadlines are essential in this job. The Technician will explain pertinent legal provisions, regulations, and related administrative practices and their application to specific cases.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES :

DESIRABLE EXPERIENCE/QUALIFICATIONS :
  • Excellent customer service and interpersonal skills
  • Strong written and verbal communication skills
  • Ability to speak confidently on the telephone with taxpayers or their representatives
  • Ability to analyze data, situations, utilize good judgment, and take effective actions
  • Ability to shift priorities, workloads and work schedule to meet operational needs,
  • Positive attitude, team player and a sense of humor
  • Knowledge of PIT law, FTB systems (TI, BETS, ARCS, ECOM)

WHO MAY APPLY :
Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

HOW TO APPLY :
If interested, please submit a completed Standard State Application (STD 678) and resume. APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. All submitted information will be screened and the most qualified candidates will be invited to an interview. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Jackie Loganat M/S F-182. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. Multiple Positions may exist for this vacancy.



Additional Information:

Working Title Position Number
WSCS Public Service Team 564 - 767 - 7505 - 001
Location County
WSCS Filing Compliance Bureau SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
02/07/2013 https://www.ftb.ca.gov
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Jackie Logan
(916) 845-4318


Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.