Are you looking for a job that is challenging and rewarding? Do you enjoy working cooperatively with others in a Team Environment? If so, this is the job for you! The Revenue Services Support Unit is looking for an individual who can function independently to provide exceptional customer service via telephone. As a Senior Motor Vehicle Technician in the Dishonored Check (DC)/Franchise Tax Board (FTB) Phone Section, responsibilities include handling complex telephone calls from the public, field offices, and FTB regarding delinquent registration fees and dishonored check collections and performing technical work of extraordinary difficulty associated with the FTB collection and DC process. Required skills include effective analytical, oral and written communication and interpersonal skills.
To be considered for a job vacancy, applicants must note the basis of their eligibility on the first page of the application in the 'examination or job title for which you are applying for' box, along with the name of the position they are applying for & submit a response to the following question along with their application:
1) Describe a time when you felt irritated or frustrated while dealing with a customer. How did you respond when the customer became demanding beyond acceptable level?
Possess an extensive working knowledge of the VR Programs and DMVA Series I device, RUMBA, Oracle and Crystal databases.
Work hours are 9:00 a.m. - 5:30 p.m. Monday thru Friday, Flextime is not available.
Extended office hours may be required for late field office phone coverage.
May be required to work Saturdays or mandatory overtime.
Applications will be screened and only the most qualified will be interviewed.
Fingerprint/Criminal Record Clearance required before hire. Salary Range shown is the minimum and maximum for a full time appointment. Salaries for part-time and/or intermittent appointments may vary. “This position(s) may be subject to allocation approval by the Human Resource Branch.” A training and development assignment will not be considered. “SROA/Surplus candidates are encouraged to apply.”
SENIOR MOTOR VEHICLE TECHNICIAN
525 - 112 - 1890 - 025
ROD - SACRAMENTO
Final Filing Date:
ROD - REVENUE SERVICES SUPPORT UNIT 2415 FIRST AVENUE, M/S C140 SACRAMENTO, 95818
MARIA REYNA 916 657 5552
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If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies.
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The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.