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MOTOR VEHICLES, DEPARTMENT OF

Title:  SENIOR MOTOR VEHICLE TECHNICIAN
Salary: $2,951.00 - $3,973.00
Posted: 03/24/2014

Job Description:
Are you looking for a job that is challenging and rewarding? Do you enjoy working cooperatively with others in a Team Environment? If so,this is the job for you! The Revenue Services Support Unit is looking for an individual who can function independently to provide exceptional customer service via telephone. As a Senior Motor Vehicle Technician in the Dishonored Check(DC)/Franchise Tax Board (FTB) Phone Section,the responsibilities include handling complex telephone calls from the public, field offices, and FTB regarding delinquent registration fees and dishonored check collections and performing technical work of extraordinary difficulty associated with the FTB collection and DC process. Required skills include effective analytical, oral and written communication and interpersonal skills.

To be considered for a job vacancy, applicants must note the basis of their eligibility on the first page of the application in the “examination or job title for which you are applying for” box, along with the name of the position they are applying for & submit a response to the following question along with their application: 1) Tell me about a time when you felt irritated or frustrated while dealing with a customer. How did you respond when the customer became demanding beyond acceptable level?

Possess an extensive working knowledge of the VR Programs and DMVA Series I device, RUMBA, Oracle and Crystal databases. Dishonored Check/ Franchise Tax Board collection experience a plus. Work hours are 9:00 a.m. - 5:30 p.m. Monday thru Friday. Extended office hours may be required for late field office phone coverage. Flextime is not available. Applications will be screened and only the most qualified will be interviewed.

Fingerprint/Criminal Record Clearance required before hire. Salary Range shown is the minimum and maximum for a full time appointment. Salaries for part-time and/or intermittent appointments may vary. “This position(s) may be subject to allocation approval by the Human Resource Branch.” A training and development assignment will not be considered. “SROA/Surplus candidates are encouraged to apply.”

Additional Information:

Working Title Position Number
SENIOR MOTOR VEHICLE TECHNICIAN 525 - 112 - 1890 - XXX
Location County
ROD - SACRAMENTO SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Until Filled None Specified
Contact Unit/Address Contact Name/Phone
ROD - REVENUE SERVICES SUPPORT UNIT
2415 FIRST AVENUE, M/S C254
SACRAMENTO, 95818
MARIA REYNA
916 657 5552


Special Requirements:
5 POSITIONS AVAILABLE

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.