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CONSUMER AFFAIRS, BUREAU OF AUTOMOTIVE REPAIR

Title:  PROGRAM REPRESENTATIVE II (SPECIALIST), DEPARTMENT OF CONSUMER AFFAIRS
Salary: $4,889.00 - $5,898.00
Posted: 12/30/2013

Job Description:
The Bureau of Automotive Repair is recruiting for a Program Representative II in the San Diego Field Office.

Under the supervision of the Program Representative III (Supervisor), the Program Representative II enforces laws and regulations governing auto repair and smog check. Incumbents in this position may act as a lead person or technical resource person and independently investigate the more complex cases. Duties include, but are not limited to:

Conduct the more complex investigations
* Examines a variety of records and vehicles to secure or verify information concerning suspected violations and violators. Documents confirmed violations for resolution of complaints.
* Identifies, gathers, assembles and preserves statements, affidavits and other evidence for use in legal action.
* Communicates with consumers and repair facilities in writing, by telephone, or in person to develop facts. Takes statements and interview witnesses.
* Prepares detailed investigative reports to recommend appropriate disciplinary actions.
* Conducts covert undercover vehicle/surveillance operations to ensure compliance with laws pertaining to the Auto Repair Act.

Lead to Program Representative I’s
* Provides technical information and guidance relating to formal investigations and consumer complaint investigations.
* Assists PR I in prioritizing workload and obtaining equipment necessary to conduct proper investigations.
Public Outreach
* Provides instruction and information to individuals or groups of repair dealers, trade associations, and consumer groups regarding laws and regulations contained in the Auto Repair Act.
* Assists consumers and repair facility representatives contacting the field office in person or by telephone with requests for information.

Assists management with the administration and enforcement of the laws and regulations by performing case data analysis, investigation planning, and field training.

Qualifications: Experience performing automotive mechanical or collision repair or automotive mechanical or collision inspection duties. Job specifications available at the following link: http://www.dpa.ca.gov/textdocs/specs/s6/s6840.txt

Who May Apply: Eligible candidates who are current state employees with status in the above classification or lateral transfers from an equivalent class, former State employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. All methods of appointments, including Training and Development Assignments (T&D) will be considered. All interested applicants must submit a standard State Application Form STD 678 (Rev. 6/2010) with original signature, and must clearly indicate the basis of their eligibility in the “Explanations” section of the STD 678. SROA and Surplus candidates are encouraged to apply. Appointment is subject to SROA and State Surplus policies. Surplus candidates must submit copy of surplus status letter. Applications will be screened and only the most qualified applicants will be considered for an interview. All appointments are subject to approval of the Office of Human Resources. A 60-day candidate pool will be established for subsequent duties. DCA is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, nation origin, or disability.

To Apply: Submit application (STD 678), via U.S. Mail, to the address listed below. Applications are not accepted via fax or email. Candidates must indicate the position number that they are applying for in the “Job Title” section of the STD 678.

http://jobs.ca.gov/Profile/StateApplication

Additional Information:

Working Title Position Number
Program Representative II 646 - 161 - 6823 - XXX
Location County
San Diego SAN DIEGO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
01/22/2014 None Specified
Contact Unit/Address Contact Name/Phone
Personnel Unit
10949 North Mather Blvd.
Rancho Cordova, 95670
Vickie Van Vliet
916.403.8471
vickie.vanvliet@dca.ca.gov

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.