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Salary: $2,817.00 - $4,446.00
Posted: 01/16/2013

Job Description:
**IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California revenue and taxation code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California revenue and taxation code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929.

Under the supervision of the Administrator I, the Program Support Specialist conducts activities, including but not limited to, analyze and resolve complex and sensitive accounts related to return and payment processing, develop and implement workload procedures and identify training needs, recommend process improvement opportunities and develop and implement business and system changes to enhance efficiencies. Specialist may also conduct legislative analysis, develop and update business tax forms and notices and identify problems or issues that affect business entity return and payment processing validation to ensure positive outcomes. The Specialist recommends a course of action under tight time constraints and with limited information to ensure problem resolution, efficiency of services and business processes.


  • Ability to analyze and evaluate situations, draw sound conclusions and determine and implement an appropriate course of action.
  • Ability to interact effectively with customers, peers, and management.
  • Ability to work independently and in a team environment to achieve intended results.
  • Strong organization skills, including the ability to multitask and adapt to changing priorities.
  • Excellent written and oral communications.
  • Good work ethics, positive attitude and self motivated.
  • Knowledge of FTB’s organization, operations, and business entity tax law.
  • Knowledge of FTB Systems: BETS, eview, IDAX, BITS (Bus Entity Inventory Tracking),
  • Proficient skills with Microsoft Office (Word, Excel, Power Point, Visio) and Adobe Acrobat Professional.

Current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. A training and development assignment (T & D) will also be considered. All appointments are subject to SROA/Surplus hiring provisions. Surplus candidates must submit an application packet as outlined in this bulletin with a copy of their surplus status letter in order to be considered.

Interested applicants must submit a package containing ALL of the following items:

In order to be considered for this position, interested applicants must submit a supplemental application. Your response must be no more than two type-written pages in length, using 12-point font, 1 inch margins and include your first and last name in the upper right-hand corner of each page. Respond to the following supplemental statement:
  • Describe a situation in which you were able to clearly frame a problem, identify and collect the necessary data, and make recommendations for solving the problem.
    • What was the problem?
    • Who was impacted by the problem?
    • What factors or variables did you consider?
    • What did you do?
    • How did you evaluate your options?
    • What was the outcome?

APPLICATIONS MUST INCLUDE THE POSITION NUMBER AND CONTACT PERSON’S NAME IN ORDER TO BE CONSIDERED FOR THIS POSITION. Candidates who submit incomplete packages will be eliminated from the selection process. FTB EMPLOYEES MUST HAND DELIVER OR ROUTE TO: Susan Larson at M/S F-130. Candidates not currently employed by the Franchise Tax Board must send their application package to the address shown below. All submitted information will be screened and the most qualified candidates will be invited to an interview.

Additional Information:

Working Title Position Number
Program Support Specialist 564 - 760 - 5157 - 006
Location County
Business Entities Section / BES Support SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
Contact Unit/Address Contact Name/Phone
Exam Unit
P.O. Box 550
Sacramento, CA 95812-0550
Susan Larson
(916) 845-7290

Special Requirements:
Background Check Required

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.