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CONSUMER AFFAIRS, BUREAU OF AUTOMOTIVE REPAIR

Title:  PROGRAM REPRESENTATIVE II (SPECIALIST), DEPARTMENT OF CONSUMER AFFAIRS
Salary: $4,889.00 - $5,898.00
Posted: 01/16/2013

Job Description:
***PENDING OFFICE OF HUMAN RESOURCES APPROVAL***

The Bureau of Automotive Repair's Sacramento Field Office is currently recruiting for a Program Representative II.

Incumbents in this position may act as a lead person or technical resource person and independently investigate the more complex cases. The specific duties include, but are not limited to the following:

Conduct the more complex investigations
*Physically examines vehicles and a variety of records to secure or verify information concerning suspected violations and violators. Documents confirmed violations for resolution of complaints.
*Identifies, gathers, assembles and preserves statements, affidavits, automotive components of various weights and sizes as well as other evidence for use in legal action.
*Communicates with consumers and repair facilities in writing, by telephone, or in person to develop facts while investigating consumer complaints. Takes statements and interviews witnesses.
*Prepares detailed investigative reports to recommend appropriate disciplinary actions.
*Conducts covert undercover vehicle/surveillance operations to ensure compliance with laws pertaining to automotive repair and smog check services.

Lead to Program Representative I's (PR I's)
*Provides technical information and guidance relating to formal investigations and consumer complaint investigations.
*Assists PR I in prioritizing workload and obtaining equipment necessary to conduct proper investigations.

Public Outreach
*Provides instruction and information to individuals or groups of repair dealers, trade associations, and consumer groups regarding laws and regulations contained in the Automotive Repair Act.
*Assists consumers and repair facility representatives contacting the field office in person or by telephone with requests for information.

Assists management
Assists management with the administration and enforcement of the laws and regulations by performing case data analysis, investigation planning, and field training.

Qualifications: Experience performing automotive mechanical or collision repair or automotive mechanical or collision inspection duties. Applicants must possess a valid driver’s license, a good driving record, and are expected to drive vehicles safely; It is highly desirable that applicant possess current licenses such as Lamp Installer Adjuster, Brake Installer Adjuster, and Smog Technician licenses. Job specifications available at the following link: http://www.dpa.ca.gov/textdocs/specs/s6/s6840.txt

Who May Apply: Eligible candidates are current state employees with status in the above classification or lateral transfers from an equivalent class, former state employees who can reinstate into this class or persons who are reachable on a current employment list for this classification. All methods of appointments, including Training and Development Assignments (T&D) will be considered. All interested applicants must submit a standard State Application Form STD 678 (with original signature), and must clearly indicate the basis of their eligibility in the explanation section of the STD 678. Applicants must indicate the position number that they are applying for on the STD 678 in order to be considered . Only the most qualified candidates will be interviewed. SROA and Surplus candidates are encouraged to apply. Appointment is subject to SROA and State surplus policies. Surplus candidates must submit a copy of their surplus status letter. Only the most qualified candidates will be interviewed.

A 60-day candidate pool will be established for subsequent vacancies.

To Apply: Submit application (STD 678), via U.S. Mail, to the address listed below.

http://jobs.ca.gov/Profile/StateApplication

Additional Information:

Working Title Position Number
Program Representative II 646 - 152 - 6823 - 999
Location County
Rancho Cordova SACRAMENTO
Timebase Tenure
Full Time Permanent   month(s)
Final Filing Date: Department Link:
01/28/2013 None Specified
Contact Unit/Address Contact Name/Phone
Personnel Unit
10949 North Mather Blvd.
Rancho Cordova, 95670
Jessica Stinson
916.403.8586

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Notice: If you are not a current or former State employee, you must first take an examination to obtain list eligibility. This does not apply to Student Assistant vacancies. Learn all about it.

Equal Opportunity to all regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, or sexual orientation.

It is the objective of the State of California to achieve a drug-free state workplace. Any applicant for State employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing civil service, and the special trust placed in public servants.